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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Saved my life

Stepchange literally saved my life !! I was at my wits end, they are amazing people who really are there to help you and guide you. They really deserve to win this award. Reviewed on: 4th September 2021

Compassionate

They helped and continue to help me. They’re extremely helpful and patient. There’s no judgment from them. They’re great!! Reviewed on: 4th September 2021

Excellent

This service is amazing they are so helpfull, and take all your worries away. They offer amazing advice and support. I would recommend this to anybody who is having financial troubles. Reviewed on: 4th September 2021

Amazing

Stepchange are an amazing company their employees are very professional, reassuring and help in every way they can when you are in one of hardest situations in life they help you plan and move forward to a better life and helping you move closer to being debt free. Reviewed on: 4th September 2021

Understanding, helpful, efficient

Every interaction I've had with StepChange has ended with an outcome I've been more than pleased with. More than that, their team are always very patient and understanding in relating to your situation. Reviewed on: 4th September 2021

S A

Fantastic help on the end of the phone, very professional Reviewed on: 4th September 2021

Very helpful

I would recommend StepChange to anyone that has financial issues as they have helped me when I couldn’t see the light at the end of the tunnel. Reviewed on: 4th September 2021

Kind and supportive service

To face debt is very hard and is accompanied by so many negative emotions. I found StepChange a huge support, they made it so much easier to get on top of the debt and find a workable solution. Reviewed on: 4th September 2021

Amazing people.

There are no words to describe how Step Change have helped me. Their service and customer relations have been of exceptional standard. They deserve this award! We’ll done Step Change! Reviewed on: 4th September 2021

L0ve & light

LOVE..WiSD0M . . peace . . Life l0ve & LiGHT Peace. Reviewed on: 4th September 2021

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