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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful

They helped me a lot, good customer service. Reviewed on: 4th September 2021

Excellent Company

Step Change are great. They sort out everything for you and give you great impartial advice. Plus you don’t pay them any money to manage your DMP unlike other companies. Reviewed on: 4th September 2021

They take the stress away

Not only have they helped me/my sterss and anxiety, at a time when my whole world was collapsing around me. They have helped people I have recommended and the people that recommended me to them. This has enabled many to get back on track, focus, take back control of their lives, re gaine confidence and saved them from loosing everything they had worked their whole life to achieve. Regardless of age, young or not so young life can throw curve balls you never dreamed of. No one ever judged only listened with sincerity and a guiding light. I owe Step Change my sincere thanks as I reach the light at the end of a very dark tunnel. Reviewed on: 4th September 2021

Quite simply, brilliant

Falling behind on your finances is the most scary and draining thing in the world, but not once you call stepchange. Their team of agents are very helpful, non judgemental (most important of all) and genuinely just want to help. All this results in a great night sleep and you can get back to living your life. Thank you Stepchange!! Reviewed on: 4th September 2021

Life line

I was paying out more money than I was earning on my debts and when it all caught up with me I didn’t know which way to turn.. I tried to use some debt company’s to consolidate my debts and they made it that complicated and then told me some of my creditors wouldn’t let me consolidate. so I tried StepChange they made it so easy so me to set up my debt management plan it was 100% the best call I made. Reviewed on: 4th September 2021

Easy, helpful, debt solutions

I contacted step change after my husband and I found that we were having to use our credit card for essentials after our debts built up. They were friendly and enabled us to see that our situation was untenable. They offered us guidance on which the best solution was for us and we have been able to get our financial situation back on track. Reviewed on: 4th September 2021

Great service

Company understands customer needs more than the customer realises when being advised, shows fair treatment to all customers Reviewed on: 4th September 2021

Life-changing

Stepchange helped me get my finances in shape, not only by providing tools, but also outstanding support. Reviewed on: 4th September 2021

Gave me back my life.

Step Change helped me take control of my life.I can now sleep at night. Reviewed on: 4th September 2021

Best Step Change

Help people like me to get out of debt Reviewed on: 4th September 2021

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