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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18567 reviews)

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4.92

Based on 18,567 reviews, last reviewed 5th Jun 2026

184900% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Having money troubles is so stressful and a consent... Having money troubles is so stressful and a consent worry and when you reach out for help it’s so hard to admit you need support and can feel ashamed.... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18567)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Due to a difficult financial situation, I decided to...

Due to a difficult financial situation, I decided to use their services, and I was not disappointed. I reached out because I was struggling with debt, and they truly helped me get back on my feet. I only have two months left until I am completely debt-free, and that means a lot to me. Reviewed on: 31st May 2026

StepChange changed my life

I started working with StepChange several years ago. They recommended a DMP as the best product for my situation and with their help I have almost paid off all of my debts. They have also been very flexible and helpful whenever my circumstances have changed. With one call I have been able to sort everything out everytime I've needed help or clarification. The customer service has always been friendly and knowledgeable without a long time on hold too. I would recommend StepChange to anyone who feels like they can't face tackling their debt. I felt that way too, but StepChange have helped me change my life. Reviewed on: 31st May 2026

Very good, was very stressed and worried about debt,...

Very good, was very stressed and worried about debt, being hounded by creditors at all hours of day and night and now have peaceful life again. Made mistake of taking loans I couldn't pay back and spiralled into more and more debt and the loan companies were very insistent on pressuring me to come up with money I did not have. Reviewed on: 31st May 2026

My experience i was very helpful to reduce my stress...

My experience i was very helpful to reduce my stress and storyline for my life . Reviewed on: 31st May 2026

Your customer service very good, but just when you c...

Your customer service very good, but just when you call you need to wait for a long time most of the staff are very helpful Reviewed on: 31st May 2026

Followed a cancer diagnosis and lots of time off wor...

Followed a cancer diagnosis and lots of time off work with only statutory sick pay I got into a lot of debt to the point it made me ill. Step change were helpful, understanding and didn't judge me. They helped me set up a payment plan to clear my debts and dealt with my debt companies. I can't recommend them enough. Reviewed on: 31st May 2026

Found StepChange to be helpful and efficient in my d...

Found StepChange to be helpful and efficient in my dealings with them Reviewed on: 31st May 2026

An invaluable service

Highly Reccommended. Very helpful. Reviewed on: 31st May 2026

Life saver.

I was struggling with debt, working more to try to catch up until I suffered a breakdown. Then I found Stepchange and I am so glad I did Reviewed on: 31st May 2026

Don’t know what I would’ve than without their help

Very helpful, no judgement…once sorted I could breath again …. Reviewed on: 31st May 2026

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