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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11166 reviews)

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4.96

Based on 11,166 reviews, last reviewed 13th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Much easier and more helpful than expected. Much easier and more helpful than expected. A big relief. Reviewed on: 13th February 2025

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11166)

Review of the StepChange, Debt Management:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Exellent service, good explanations

Exellent service, good explanations Reviewed on: 23rd May 2024

So glad we found Stepchange

We had built up a lot of debt over the years due to various external unexpected scenarios and we could not keep up with repayments, that's when we turned to Stepchange for advice and it has been a lifesaver, would highly recommend speaking to Stepchange if you have money worries for excellent advice and a way out.... Reviewed on: 22nd May 2024

I have found every Stepchange assistant, pleasant, h...

I have found every Stepchange assistant, pleasant, helpful and understanding. Reviewed on: 22nd May 2024

Very understandable and helpful when working through...

Very understandable and helpful when working through my debt management when calling up. Reviewed on: 22nd May 2024

Excellent service

Simple, straight forward help, advice and support. Someone always there to answer my questions. Lots of online easy to use tools. Reviewed on: 22nd May 2024

Extremely sympathetic to your situation and offer am...

Extremely sympathetic to your situation and offer amazing advice and suggestions at a time when you are desperate for help with finances. Best thing I did was contact stepchange Reviewed on: 22nd May 2024

Always helpful

Always helpful any time on phone they are listening Reviewed on: 22nd May 2024

Great help from StepChange.

Great help from StepChange. After being diagnosed with a chronic medical condition and losing the ability to earn extra money, they gave us the chance to get our lives back on track and take control of our debts. We are slowly clearing them and can now sleep at night. Highly recommend. Reviewed on: 21st May 2024

Big relief!

The process from start to finish has been smooth sailing, the team have been amazing in offering guidance on any confusion or questions during the initial setup. Constant updates and communication is such a relief when seeking such advice, it really does offer reassurance that they're helping you seek the best outcome Reviewed on: 21st May 2024

They literally saved me,

They literally saved me, if Step change hasn’t been so supportive I’m sure I’d have lost my house. Through some really difficult times we made some bad financial choices trying to get by, monthly repayments on credit cards, catalogues etc. I was overdrawn every month, I’d be using all my money to pay the repayments. Eventually I had to either pay my mortgage or the credit cards, that’s where Stepchange helped. They weren’t judgmental, they listened and supported me to get back on my feet. It’s a big scary step making that first phone call but so very worth it. Reviewed on: 21st May 2024

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