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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Just reach out, it’ll change your life for the better.

As working professional I have really struggled with the stigma of my Debt situation and some life circumstances left me really struggling to financially cope. I used to think one more credit card or loan will be fine, I’ll pay it back, then before I knew it I was swamped BUT luckily found Step Change before things got unbearable to cope with. I would recommend Step Change to anyone who wants to commit to turning around your financial situation and get yourself on a plan to become Debt Free. Reviewed on: 3rd June 2026

professional advice, quick solution.

professional advice, quick solution. Takes the worry away Reviewed on: 3rd June 2026

They Really Help You Gain Control Of Your Finances

They have really been vital to my being able to get some kind of grasp on my affairs. They are really easy to talk to, and kind, and getting in touch with them was the best financial decision I’ve made. They were able to set up very affordable plans, which were based on reality, and not the kind of ‘wishful thinking’ that it can be easy to succumb to.. Their approach helps to remove the stigma and shame, and you begin to feel more in control. It’s a journey for sure, but hooking up with these guys, will kickstart your recovery process! Reviewed on: 3rd June 2026

My debts sorted to one easy monthly payment.

I was very stressed because of the debt I had with credit cards. The advice I was given and the understanding and knowledgeable people I spoke to at Stepchange put me at ease and reduced my worries. It was hard to talk about my debts as I blamed myself all the advisors were helpful and polite. I took a DMP with Stepchange and they managed it very well. Reviewed on: 3rd June 2026

Got peace of mind since I got them behind struggling...

Got peace of mind since I got them behind struggling periods Reviewed on: 3rd June 2026

Life changing

Contacting Step change has changed my life for the better. My finances were a mess and when I spoke with someone at step change they helped me to navigate the difficulties by making me feel at ease. I was burying my head in the sand, but I couldn’t avoid it anymore. Now things are manageable and clear. This has made such a difference in the quality of my life and I’m not waking up at 3am in a complete panic anymore! Reviewed on: 3rd June 2026

StepChange literally helped me

StepChange literally helped me when I felt stuck and ashamed about debt. The advisor was kind, no judgment, just practical help. They walked me through a Debt Management Plan that fit what I could actually afford. The whole process was free, clear, and confidential. If you’re dreading making the call, just do it. It was the first night in months I slept properly after talking to them. Really help me out no judgment . Reviewed on: 3rd June 2026

Stepchange really helped me sort my finances out.

Stepchange really helped me sort my finances out. Reviewed on: 3rd June 2026

Fantastic

Stepchange are great as a company but unfortunately it takes ages waiting to talk to someone on the phone and when you are in a bad place because of debt and other things this can be avery big thing. Apart from that they are great. Reviewed on: 3rd June 2026

Literally, saved my life.

Literally, saved my life. I didn’t know which way to turn I was so depressed anxious, and beside myself - one long conversation with these people allowed me to sleep that night - with some application and much help, I was sorted. I cannot thank you enough. Reviewed on: 3rd June 2026

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