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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Saved my life.

Step Change I can say in my honest opinion, saved my life. The stress was getting too much. But their help lifted that crushing weight. Thank you Step Change. You deserve a his award. I hope you win. Reviewed on: 4th September 2021

Peace of mind

StepChange have helped me to sleep a little sounder at night. Not having the worries that my bills are not being paid. I have some control back now. They were easy to talk to and can be contacted if I have a problem. Reviewed on: 4th September 2021

Lifesavers

Just as the title says, lifesavers, this is exactly what step change are, my debts and personal life were in such a state that I contemplated suicide so much so that I had to attend counselling for over a year , debt of course was just a percentage of my problems but this amazing charity took over all my debts and took the stress away of all the constant letters through the post and gave me a semblance of peace of mind back, I am eternally grateful to them, I am not out of the woods yet, I still have lots to pay off but thanks to step change the worrying is a lot less than what it was, the staff are so friendly, extremely helpful and it's not difficult to recommend them to anybody who finds themselves in the position I was, they may have quite literally kept me alive. Reviewed on: 4th September 2021

Good company

They are very good and sorted my problems out. Very Helpful Reviewed on: 4th September 2021

brilliant

this company take all of your debit worries and sort them to monthly payment that is manageable which takes away a lot of stress. They always answer any questions and i wouldn't have been able to manage with out them they deserve to win this award Reviewed on: 4th September 2021

Helpful and Non Judgemental

Debt can happen to anyone for any number of reasons either deliberate, unfortunate or completely unforeseen circumstances. This is particularly so due to the Pandemic. StepChange is professional, non judgemental, informative for all options to consider and free. They give people hope and a path to follow to resolve and sort out their financial status. Reviewed on: 4th September 2021

Best support ever

Step change helped me out when I had nowhere else to turn, I had a really difficult break up and left alone with mountains of debt and had some really dark thoughts. StepChange everything around and I’m in such a good place now! Reviewed on: 4th September 2021

So helpful and non judgemental

Don’t know what I would have done without their help. I have a way to go yet, but can now see light at the end of the tunnel. Thankyou. Reviewed on: 4th September 2021

Non judgemental, understanding, approachable

The moment I finally contacted Stepchange was an epiphany. The months of stress and worry vanished. They were non judgemental, understanding and so approachable. They took the time to listen and the advise me on how to rectify my debt problem. They are so supportive and helpful as a whole and the staff are patience,friendly and knowledgeable. They saved my sanity. Reviewed on: 4th September 2021

Helping people who are really desperate.

Helped me when I was at my most vulnerable will always be grateful for the help, guidance and advice I received. Reviewed on: 4th September 2021

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