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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

True professionals.

I am partnering with StepChange for over 1 years. That offers just benefits. No drawbacks. Reviewed on: 1st May 2024

They are very good and good what do

They are very good and good what do Reviewed on: 1st May 2024

Excellent work

Was in dept of more than 100 gran they help me out greatly nearly commit suicide they Brougt me back to life Reviewed on: 1st May 2024

Fantastic.

Fantastic. Such a load of my mind Reviewed on: 1st May 2024

They have helped me sort all my debt out and will be...

They have helped me sort all my debt out and will be paid off by October Reviewed on: 1st May 2024

Always there

They are always very helpful and full of knowledge. Reviewed on: 1st May 2024

By far one of the best debt management companies to...

By far one of the best debt management companies to go for! Free and very helpful! Reviewed on: 1st May 2024

Friendly staff, understood how I felt when I was rea...

Friendly staff, understood how I felt when I was really worried. Online support and information was also super useful. Reviewed on: 25th April 2024

Very helpful and informative for my financial needs

Very helpful and informative for my financial needs Reviewed on: 31st January 2024

So far so good!

I have have been dealing with Step Change who are currently helping me set up a DMP. They have been so helpful and the two customer support ladies I have spoken to (Jo / Lille) have been so lovely. Answered any questions I had. I am hoping the great service continues on in to my DMP. Thanks, Ross Reviewed on: 30th October 2023

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