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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Supportive

Supportive have good knowledge listen and give appropriate advice Reviewed on: 27th May 2026

Thankful.

Step change have helped me take the pressure off since my diagnosis.,They have really helped me. Reviewed on: 27th May 2026

Sleep well.

Put my mind at rest straight away all those sleepless nights gone . No more not answering calls or letters unopened .there knowledge and experience is so good Reviewed on: 27th May 2026

I really appreciate the way you are helping the most...

I really appreciate the way you are helping the most needed people in the community I would like to to say thank you soo much and pray for you to be able to have more successful work for the needed people. Kind regards Reviewed on: 27th May 2026

Really got me back on track and can sleep a...

Really got me back on track and can sleep a lot better Reviewed on: 27th May 2026

Ihave been with StepChange for a few years now and...

I have been with StepChange for a few years now and they are just as helpful now as they were in the beginning. Everyone makes me feel like I can trust them, no matter what comes up in our conversation and they always find a solution to my problems.. I'm so happy I went to them for advice when I was struggling. Thank you Reviewed on: 27th May 2026

I was at my wits end with worry about my debts.

I was at my wits end with worry about my debts. I contacted Stepchange and they really helped put my mind at rest. We agreed a manageable repayment towards my debts and I have been worry free ever since Reviewed on: 27th May 2026

Great people who know what they’re doing,been in deb...

Great people who know what they’re doing,been in debt is frightening but they put you at ease straight away because you made the right decision to contact them Reviewed on: 27th May 2026

Always helpful and friendly only problem was really...

Always helpful and friendly only problem was really hard to speak to someone on phone Reviewed on: 27th May 2026

Always there to listen and give advice.

Always there to listen and give advice. Will help in anyway they can. Reviewed on: 27th May 2026

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