Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

View other StepChange products

4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent

Very understanding felt very at ease and everything was sorted out took away slot of stress and anxiety Reviewed on: 3rd September 2021

A lifeline

An excellent service which does not judge. Reviewed on: 3rd September 2021

Incredibly Supportive

Nothing is too much bother for Step Change. They can always help no matter the situation. They always make sure you understand the options. Reviewed on: 3rd September 2021

helped get my life back on track

so friendly none judgemental and approachable Reviewed on: 3rd September 2021

Chikol

It takes all stress out you can carry on like nothing happens. Reviewed on: 3rd September 2021

Excellent Support

StepChange gave me second life and Support for me Reviewed on: 3rd September 2021

took the misery out of my debt situation

quickly became an ally when i needed assistance Reviewed on: 3rd September 2021

Getting ur debts in place with more affordable payment each month much easier than paying different dates through a month period

Great company belongs you keep them updated Easy to talk to so great customer service Makes your debts easier to control with one simple payment each month To be honest I would off probably had to have gone bankruptcy if it wasn't for step change Thankyou for all your help Reviewed on: 3rd September 2021

Very satisfied client of Step Change

Step Change have helped me over the last 4 years and I couldn't be more happy with the service and advice that they have given me during this time.. Reviewed on: 3rd September 2021

Supportive charity

I can sleep at night because of their support and help. Reviewed on: 3rd September 2021

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Management
from Creditfix 4.58 from 795 reviews
Debt advice
from Money Wellness 4.89 from 5784 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub