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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Getting ur debts in place with more affordable payment each month much easier than paying different dates through a month period

Great company belongs you keep them updated Easy to talk to so great customer service Makes your debts easier to control with one simple payment each month To be honest I would off probably had to have gone bankruptcy if it wasn't for step change Thankyou for all your help Reviewed on: 3rd September 2021

Very satisfied client of Step Change

Step Change have helped me over the last 4 years and I couldn't be more happy with the service and advice that they have given me during this time.. Reviewed on: 3rd September 2021

Supportive charity

I can sleep at night because of their support and help. Reviewed on: 3rd September 2021

Outstanding

I thought my life was going to fall apart because of my debt, yet StepChange made me feel like I wasn't alone and that there was an answer. I'm still paying off my debts, but StepChange has meant that it is no longer daunting and is simply another regular and manageable outgoing. I couldn't recommend them enough. Reviewed on: 3rd September 2021

Helpful debt management company

It was like having a massive weight lifted from my shoulder when I spoke to Step Change Reviewed on: 3rd September 2021

A weight was lifted & i found light at the end of a very dark tunnel

I was desperate when I contacted stepchange. They explained all my options even suggested what might be best for the circumstances I was in. Their help saved my mental health. Before reaching out I felt trapped & overwhelmed & genuinely did not no where to turn. I used step changes debt calculator and then spoke to someone over the phone who helped me set up a DMP. I feel relieved. Reviewed on: 3rd September 2021

Excellent service

Most helpful and attentive Most reliable and pleasant service Reviewed on: 3rd September 2021

Step Change

Friendly helpful and always willing to listen and understand people's personal situations, without passing judgement. Reviewed on: 3rd September 2021

Life saver

Step change and the staff are always there to help and give advice when needed!. I could not recommend enough as it completely transformed my situation and allowed me to start breathing and living again Reviewed on: 3rd September 2021

They really helped me to get through a dark place.

All the way through I was treated as a human being, with no judgment from anyone. Just total understanding & assistance. Thank you step change Reviewed on: 3rd September 2021

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