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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,670 reviews, last reviewed 28th Jul 2026
75700% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026
Laura O's avatar
Laura O

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent service all round

5
Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020
Jeff day's avatar
Jeff day

I can sleep again

5
Step change really helped when I got into difficulty following various challenging times and the rise in cost of living. I had tried many ways to reduce my outgoings and help manage my payments but it seemed I was getting nowhere. As a last straw I got in touch with step change who were great. They gave me a way of managing my debt and pulled me from the water when I felt I was drowning. Although it is not the perfect solution, it is definitely a life line and a chance to stay afloat. What I liked most was being able to do everything online and never having to speak to anyone over the phone (something I really struggle with doing) I would recommend turning to step change if you are struggling and they will help to find you the best answer for your circumstances. Reviewed on: 13th July 2023
M's avatar
M

Incredible

5
I've been on a DMP with stepchange for several months and everyone I have spoken to in the company have been amazing. They speak with compassion and respect and truly do so everything they can to find the best solution for you .. Always happy to point you in the right direction . I couldn't recommend them any more highly. They have definitely helped me get my life back on track after drowning in debt. I couldn't have done it without them. Reviewed on: 13th July 2023
Mark Wilkinson's avatar
Mark Wilkinson

So helpfull

5
Really helped me & the guy i spoke to was so kind & understanding,i was in a very bad way when i contacted them but they gave me back a little bit of hope Reviewed on: 13th July 2023
Jen's avatar
Jen

Stress relief

5
Very quick and professional company that helped me to manage my debt Reviewed on: 13th July 2023
Adam Austin's avatar
Adam Austin

Genuinely life changing

5
It’s different to explain just how much stress overwhelming debt can cause. Finding Step Change has genuinely changed my life. Every one I have ever spoken to has been a perfect mix of compassionate and professional. It’s great to know that I will still be able to pay my debts, but that they will no longer rule my life. Reviewed on: 13th July 2023
Jayslay's avatar
Jayslay

Recommend

5
Very helpful, informative and solution based advise. Reviewed on: 13th July 2023
Willow's avatar
Willow

Excellent

5
They are amazing and so helpful! Iv been struggling since covid and they have helped and made it so easy. I hardly had to do anything they sorted everything. Im so grateful. Reviewed on: 13th July 2023
M.myers's avatar
M.myers

Very professional

5
I could not thank them enough, very professional Reviewed on: 13th July 2023
NL's avatar
NL

Stress relief!

5
Step Change have been incredible from the first time I contacted them in always helping and going the extra mile to make my DMP as smooth as possible. Any issues that have arisen with my debtors have been quickly resolved by StepChange advisors, making the whole process as stress free as possible! Reviewed on: 13th July 2023
Cara Glen's avatar
Cara Glen

Excellent

5
Was referred to Step Change by the bank and within half an hour they made me feel so much better about my situation. Great advice, given with kindness just when you need it most. Reviewed on: 13th July 2023
Jennyca11's avatar
Jennyca11

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