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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,839 reviews, last reviewed 22nd May 2026
102150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026
Cornelia S's avatar
Cornelia S

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Put finances in order

5
I felt I had nowhere to go with the state of our debt. I was recommended this company and the minute I rang I felt so at ease. Wasn’t judged but helped me sort ourselves out. I knew we had taken out the loans etc and felt the banks was so happy to lend the money without checking if we could afford so felt them also responsible but knew we wanted to pay this money back and Step change helped us to do that. It’s taken many years but we can see the other side on the horizon and it looks and feels good. Reviewed on: 3rd September 2021
Dawn Sambells's avatar
Dawn Sambells

The best

5
Everybody at Step Change superb and competent Reviewed on: 3rd September 2021
Goran Dimitrijevic's avatar
Goran Dimitrijevic

Debt solutions

5
Extremely helpful people who go out of they’re way to help you for something that will suit your circumstances Reviewed on: 3rd September 2021
Bash's avatar
Bash

Turning things around

5
When money is an issue it really affects your mental health in a negative way because it is constantly with you. Speaking to Step Change helped me to get my finances back on track and focus on the the things that really matter in life again. They have been empathetic, supportive and know their stuff. There are many organisations out there looking to make a profit from people who are struggling but as an impartial organisation Step Change has my complete confidence. I would recommend them to anyone experiencing financial difficulties. Reviewed on: 3rd September 2021
Jonny Rouse's avatar
Jonny Rouse

The best

5
Unbelievably good and exceptionally knowledgably. Reviewed on: 3rd September 2021
Jerry Coburn's avatar
Jerry Coburn

Made a terrible time in my life alot easier

5
I couldn't of asked for a better service than step change....from the initial advice all the way through to the end , they were very helpful and made a terrible time made alot easier ..would strongly recommend stepchange to anyone that is having financial difficulties Reviewed on: 3rd September 2021
Nick Clack's avatar
Nick Clack

Saved my life.

5
Debt, stress and mental health were all greatly reduced thanks you StepChange. The process for help was simple, easy and completely stress free and now I have a date on when I will be debt free! Reviewed on: 3rd September 2021
Ryan Hurry's avatar
Ryan Hurry

Stepchange Debt management

5
They take all the worry away.Just wished i had contacted them sooner. Reviewed on: 3rd September 2021
Karen Ovenall's avatar
Karen Ovenall

Step change professionalism.

5
Professional services don't pre judge you no matter what differentiates you've got yourself in. Reviewed on: 3rd September 2021
T's avatar
T

Amazing

5
This charity has helped me so much! Reviewed on: 3rd September 2021
Demie's avatar
Demie

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