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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great advice

I was told about step change by a friend and when I contacted them I got very good advice and they are now helping me with a DMP to help me with dealing with my finances. Reviewed on: 13th July 2023

literally changed my life

I felt like I was literally drowning, money constantly on my mind and felt absolutely overwhelmed. went on to step change website entered all my information and within a couple of hours had a plan to pay back everything I owed within 5 years . I had the best nights sleep that night and it has been seemless since I can't praise them enough Reviewed on: 13th July 2023

The greatest debt charity ever!!

I have been struggling with my finances ever since I was in university and stupidly took out many payday loans that even now I’m struggling to pay back! Being a single mum, with a very small income, this charity is helping me on my way to becoming debt free which is a huge relief of my shoulders and allows me to focus and give my time to my family! Thank you StepChange! Reviewed on: 13th July 2023

Life savers!

I was in such a bad place financially, although myself and my husband both work, the change in the financial climate has caused us to struggle to make ends meet, we have 4 children to provide for and we were struggling to put food on the table let alone paying our debts. We could comfortably afford them before, then all of a sudden we couldn’t even afford to make our minimum payments. It was such a stressful time, neither of us were sleeping and it had an effect on our health, then I got in contact with StepChange. I was put at ease straight away. I was reassured that there was a way out of the debt and I honestly felt like I could breathe again. I have spoken with advisers who were wonderful, but I have also used the website which was so easy and straightforward. I would recommend StepChange to anyone who just needs to breathe again. Reviewed on: 13th July 2023

Literally saved my life

Although I was lucky enough to keep my job during covid, at the height of the pandemic it was too dangerous health wise for me to do my full duties which meant taking a cut in pay, my debts started to grow and Stepchange was there to deal with everything. Then after covid I had to take a cut in salary to keep my job. Stepchange literally saved my life. I don’t want to think about what could have happened to me if they hadn’t Reviewed on: 13th July 2023

Thumbs up

I highly recommend this company, very helpful. Reviewed on: 13th July 2023

Very professional team of human beings

Dealing with StepChange as my DMP agency has provided me with peace of mind as their processes are hassle free. Communication takes some time but solutions are always provided. Many thanks to all the team. If it wasn’t for StepChange, I would’ve left the country by now out of necessity. Reviewed on: 13th July 2023

Straightforward unbiased support

Step change were efficient. Explained the process clearly, explained my options without bias, in a kind and empathetic manner. Reviewed on: 13th July 2023

Amazing people and amazing help.

The people here are so paitent and helpful, really brought us back from the brink. Cant recommend enough! Reviewed on: 13th July 2023

Made easy, helped me out of a pickle

In this current climate it's easy to get caught out. Step change keeps me informed and I can log in online to see updates. It really works if your struggling due to rise in interest rates etc.... Reviewed on: 13th July 2023

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