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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Should of done this alo g time ago.

Very easy to deal with the app,everything on the website site explains what to do and the process. Reviewed on: 27th May 2026

Very good service .

Very good service . Easy to use website. Reviewed on: 27th May 2026

Stepchange lifted all the stress off me.

A big weight lifted once Stepchange did all the work writing to all my debters to arrange repayments l could afford. An even bigger plus is it's a completely FREE service. Reviewed on: 27th May 2026

Debts after a bereavment

After the death of my husband, I was left with debts I could no longer pay. I have always been a good payer so this was worrying. I contacted Step Change and they were brilliant. They set up an affordable plan for me to continue paying my debts, which gave me peace of mind. I will be debt free in a few months. Thank you step change! Reviewed on: 27th May 2026

Have made my life so much easier

Have made my life so much easier Reviewed on: 27th May 2026

When I’m worry about my debt the help me straight wa...

When I’m worry about my debt the help me straight way when I contact them Reviewed on: 27th May 2026

Everything was so easy to set up from start to finis...

Everything was so easy to set up from start to finish and I was guided all the way through it. I would certainly recommend step change Reviewed on: 27th May 2026

Quick to help and dealt with confidentially

Life savers dealt with confidentially Reviewed on: 27th May 2026

They helped me when I was in a depression crisis and...

They helped me when I was in a depression crisis and made me feel at ease Reviewed on: 27th May 2026

Helpful staff

Found all staff that we spoke to very understanding and helpful Reviewed on: 27th May 2026

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