Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

View other StepChange products

4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Saviour from debt

Stepchange helped me when I was struggling to pay my debts. I am halfway into paying my debts and working towards debt freedom. Reviewed on: 3rd September 2021

Very supportive!

Always very friendly and helpful if you ever need to ring them with a problem. Make you feel supported rather then judged Reviewed on: 3rd September 2021

CCCS and Stepchange saved us

Without the expert help from CCCS/Stepchange, my family and I would not have a roof over our heads. Debt Collectors change their tune when a properly managed DMP is in place, so I salute Stepchange and nominate for the first place. Reviewed on: 3rd September 2021

Life saver

All when I thought that all hope was lost, Step Change stepped in and came to my rescue. Now my family and myself can breathe freely. Reviewed on: 3rd September 2021

Fantastic support

They provided me with a tailored service to support me when I was struggling with my unsecured debt. With their support I was able to get on top of it, removing my anxiety about how I would cope with my creditors. Highly recommended and would refer anyone struggling with debt to contact them. Reviewed on: 3rd September 2021

10

Stepchange have been a great help to me thank you Reviewed on: 3rd September 2021

Lifesavers

Without StepChange my life would be a deep dark financial blackhole that I would not be able to climb out of. A massive burden have been lifted and I can get my life back in order again . Great customer service and communication . Reviewed on: 3rd September 2021

Excellent service

In the many times i have contacted them, i was never meant to feel embarrased of my debt. Extremely supportive and welcoming. Would highly recommend anyone with debt troubles to contact them Reviewed on: 3rd September 2021

Friendly and helpful advice, reassuring

StepChange take the stress of debt management away. Kind and helpful people Reviewed on: 3rd September 2021

Amazing

Taken a weight off our shoulders. That have been so helpful! Reviewed on: 3rd September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.86 from 2016 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub