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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Made everything simple and stress free

Stepchange are very helpful and show understanding. They explain the process and provide regular advice. They are quick to respond and everyone I've spoken to on the phone has been knowledgeable, considerate, and helpful. Reviewed on: 3rd September 2021

Step change A1 service highly recommend

Very helpful, friendly and easy to talk to, very informative and a good reliable service, step change have really helped me out. Reviewed on: 3rd September 2021

Fantastic support

Really helpful advice and suppory Reviewed on: 3rd September 2021

Big relief

Really helpful and friendly people, couldn't help us enough. Reviewed on: 3rd September 2021

Takes away the fear of creditors banging on

Sleepness nights over money and not having any Reviewed on: 3rd September 2021

Gonna be debt free!

Stepchange have given us excellent advice and help with budgeting and dealing with creditors, encouraging us on our journey to freedom from debt. Reviewed on: 3rd September 2021

Amazing, changed my life

It completely changed my life having the support of StepChange. I have never left a review before in my life, but honestly, it is the least I owe them. Thank you so much! Reviewed on: 3rd September 2021

piece of mind

always there to help and reassure. awesome Reviewed on: 3rd September 2021

Really helped me

Really helped me out immensely when I was in trouble Reviewed on: 3rd September 2021

The light at the end of the tunnel

Was in a very dark place however step change helped me out, all debts are now being dealt with and I can finally see that the light at the end of the tunnel isn’t a train heading towards me anymore Reviewed on: 3rd September 2021

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