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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

The light at the end of the tunnel

Was in a very dark place however step change helped me out, all debts are now being dealt with and I can finally see that the light at the end of the tunnel isn’t a train heading towards me anymore Reviewed on: 3rd September 2021

Nowhere to turn.. saved my life

I thought I had nowhere to go with regards to my money issues. It’s not easy to open up to anyone and especially not a stranger but they have been nothing but incredible from start to now. Every member of staff I spoke to approached the situation perfectly, spoke to me with complete respect and understanding and have literally saved my life. I will be forever thankful for the work they do. Reviewed on: 3rd September 2021

Amazing company great compassion and communication

Really understand people non judgmental Reviewed on: 3rd September 2021

Brilliant service

Brilliant service, although I’ve not had to make many calls to them they are always very helpful when I do need to. It’s very easy to manage your account online as well. I’ve almost come to the end of my plan and I would definitely recommend to others. Reviewed on: 3rd September 2021

No worries

Took so much worry and fear about debt away, actually made life easier. Would tell anyone with debt problems to get in touch. So so helpful and friendly. Keep up the grea t work. Reviewed on: 3rd September 2021

Very professional and understanding company

They help me out at a time in my life which was very stressful and the on going support is brilliant thank you step change Reviewed on: 3rd September 2021

Best help ever

During my cancer I had no help from anyone, refused a PIP and on half pay from work the debts rose to £17000.00 stepchange have helped me get them under £10000.00 Thanks Reviewed on: 3rd September 2021

Really helpful

Really helpful, taken a burden off of us Reviewed on: 3rd September 2021

Great help and support through difficult time

Very helpful advice and support. Great understanding from staff on the phones. Reviewed on: 3rd September 2021

A weight off my mind

I started off with just a credit card which then turned into several credit cards and store cards, loans and online accounts. Every time I would get a loan to pay off debts and then end up in even more debt. My job didn’t cover the cost of living and I was struggling to keep up with the minimum payments aswell as the every day costs like food, travel, clothes etc not to mention rent and other bills. Contacting StepChange was the best move I’ve ever made. I am now able to afford to live, knowing that my bills are covered and without worrying that the bailiffs will be knocking on the door. Highly recommend anyone who is struggling with debt to get in touch with StepChange. Lovely understanding staff and absolutely no charges at all Reviewed on: 3rd September 2021

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