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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Non-judgemental advice

Phone up worried about finances. StepChange were non-judgemental, listened to my needs and put me on an affordable plan after discussing various options, now I’ve started my debt free journey and couldn’t recommend the team at StepChange enough Reviewed on: 3rd September 2021

Perfect company

Helped when I needed it the most Reviewed on: 3rd September 2021

Life saver

This service is invaluable the pressure it takes off people in there most desperate times a wonderful service Reviewed on: 3rd September 2021

Excellent

Very staightfoward and understanding & helpful. Been on my dmp for 3.5 years now and had no issues whatsoever. Reviewed on: 3rd September 2021

Positive

Very friendly and understanding staff Reviewed on: 3rd September 2021

Lifeline

I honestly believe I wouldn’t be here if it wasn’t for Stepchange helping to May me believe there is light at the end of the tunnel Reviewed on: 3rd September 2021

Great

Great service,caring understanding people.Have set me onto the way out of my troubles .keep up the good work. Reviewed on: 3rd September 2021

Excellent and effective information

I recommended step change to a friend and up till he is quite happy up till now Reviewed on: 3rd September 2021

Saviours

Got conned by banks into taking bigger loans with massive Interest stepchange is sorting me out excellent service Reviewed on: 3rd September 2021

Lifesaving

Helped me in the darkest of days when I saw no way forward. Reviewed on: 3rd September 2021

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