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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

I have given stepchange top marks, they have financiallyreally helped and I wish I knew about them sooner, I do recommend them to friends and family

A few years ago I called stepchange they were so helpful and easy to set up my payment plan, it's helped me so much as all I was doing was paying off interest and was getting nowhere except in more debt! Now it feels really good to know my debt is nearly paid and its been stress free. Every year I do a review and can either up my money or keep it the same aldepending on my circumstances Reviewed on: 22nd July 2021

Recommenwd

They have helped me a lot. I got into debt when my wife passed Reviewed on: 22nd July 2021

Saved my sanity

I've been with Stepchange since 2014, my last payment is next month. They've taken the stress and hassle away from the first phonecall. Cant recommend them enough! Reviewed on: 22nd July 2021

Stepchange gave us peace of mind

That first phonecall to stepchange was the hardest me n wife made. But glad we did. Stepchange put us back in control of our finances. We will be forever grateful Reviewed on: 22nd July 2021

Don't struggle let the experts help

Stephanie helped me when I was at an all-time low, I didn't know what to do with all the debt but they sorted everything out and I am now nearly debt free Reviewed on: 22nd July 2021

Non judgemental, understanding, friendly, very helpful, patient.

Friendly, helpful, kind, patient, informative, understanding. Would 100% recommend Reviewed on: 22nd July 2021

Peaceful mind

I have found the service so reassuring and helpful. They have helped me realise that it can be resolved. Reviewed on: 22nd July 2021

Ecellent, invariably helpflpand efficient

When Step Change started to assist me nearly 12months ago, I was worried upset and couldn't see a way out of my problems. Very quickly and efficiently they created a plan which I can manage without worry. I was going without meals in rhe situation I found myself with an unexpexted funeral & other financial problems. All the staff are extremely helpful and nothing is too much trouble. The clerk advised me to only commit to amounts I could manage while attempting to clear my debts in a manageable time. I would recommend Step Change.to anyone who needs excellent help to sort their financial problems. Reviewed on: 22nd July 2021

Life savers

Excellent help and advice and help sort it out finances Reviewed on: 22nd July 2021

Ask for help. Make the start

Helped all. the way They point you in the right direction Reviewed on: 22nd July 2021

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