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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Unbeatable Service

I suffer with Bipolar disorder and ADHD and step change have helped me in ways I could not get down in this review. Almost all the Staff are reliable and supportive and always make me feel happy and secure. I have no idea what I would do without Step change they are a credit. And not one I owe back. Reviewed on: 10th July 2023

Excellent, non judgmental advice

Step Change listened to my situation, help me put together a budget, and explained my options clearly and concisely. At no time were they critical or judgmental, only sympathetic and helpfully. I highly recommend Step Change for anyone experiencing debt problems. They help lift a huge burden and set me on the road to financial recovery Reviewed on: 10th July 2023

Freindly and helpful

Friendly, helpful advice from non judgmental staff that really helped to lift a cloud that had hung over me from my debt issues for a long time. Thankyou. Reviewed on: 10th July 2023

DMP

was able to set up a repayment plan for over £30,000 of debt. The advisors were so helpful and none Judgemental . A truly professional outfit . I now sleep at night . Thank you all Reviewed on: 10th July 2023

Absolutely amazing service

Step change have changed my life. Helped me through a difficult time bringing my debt solution made easy. Highly recommend this service to anyone struggling. Friendly and put your mind at ease. Can’t thank them enough. Reviewed on: 10th July 2023

Money

Helpful and efficient Excelent advice Reviewed on: 10th July 2023

Changed my life

The staff are so friendly and supportive. With their help I was able to face up to my debts and make a change to my finances and life. Reviewed on: 10th July 2023

Outstanding support

Earlier this year I left an abusive relationship, I was lost, I was ashamed, I didn’t know where to turn. The embarrassment of the economic abuse made me feel like I was to blame so for many months I struggled trying to pay back loans I’d not taken. When I finally realised I needed help I was referred to step change. They listened, they understood and for the first time I felt like I wasn’t being judged. They took the time to go over my options. They supported me with budgeting. They were outstanding. If nothing more I’d just like to thank them for being supportive during such a tough and difficult time. Reviewed on: 10th July 2023

Excellent help given

I had put off seeking help, my sister encouraged me to make the first move. I have not looked back since. I thought I would be judged for having got into such a state with my finances but soon saw that my worries and concerns were easily and carefully dealt with. I feel much happier now. Reviewed on: 9th July 2023

Peace of mind

People l spoke to were all very helpful and polite and put my mind at rest that there could help get my finances sorted for me. There keep me informed all the time of how my payments are going Reviewed on: 9th July 2023

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