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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Keep up the good work

I recommend step change very helpful and friendly and help me with my debt Reviewed on: 8th July 2023

Caring and Compassionate

An easy to navigate online system along with caring individuals who work for the company, helped me move forward. Everyone's circumstances are different and come with different worries. These days DEBT is probably the no.1 worry for most people. Helping individuals to get the best solution is important and that's where Step Change Debt Charity did! Open, honest, empathetic are a few word I would use to describe them. Thank you for helping! Reviewed on: 8th July 2023

My Debt Management Plan

I contacted Stepchange as I was struggling with unsecured Debts which had built up over time following my wife's Bereavement after which I went of the rails and needed help desperately. From the moment I contacted them everything calmed down and they very quickly suggested a DMP as the best option for me and after I agreed contacted all my creditors very quickly and put into place the DMP which has been running for over a year now. All my interractions with Stepchange have been very positive and I can't praise them enough! Reviewed on: 8th July 2023

Advice for Debt Management

Step Change is a fantastic company so supportive and caring. It is a very personal subject and staff are so helpful and kind. Reviewed on: 8th July 2023

Helpful, non-judgemental advice and support

I struggled to accept that I needed help with my debts. I am almost 70 and felt very embarrassed to be in this position at this time in my life. Step Change were recommended to me by my bank. Right from my very first contact Step Change were helpful and I never felt patronised or judged.. I have had my debt management plan for over a year now and it is encouraging to see my debt decreasing at last. Reviewed on: 8th July 2023

Weights lifted

Following the breakdown of my marriage and subsequently financial disarray, i felt so overwhelmed by a whole multitude of recent events.. The final straw was the change of jobs and significant drop of income. This resulted in me having to take drastic measures. After reaching out to step change and looking at the available options for me. It was like a huge weight had been lifted from my shoulders when i was accepted to enter their DMP. Times are still tough, but at keast i can manage better than i was previously. Thank you step change for all of your assistance in helping me choose the best way out of debt, with the various options on offer to me. Reviewed on: 8th July 2023

Took away my anxiety

I had lost my job through Covid and everything had got out of hand. I was a single woman aged 60 when it happened. I had my salary cut when furloughed, then I was made redundant. I had no chance of finding another job as my age was against me and I was in administration work and most had closed down. I didn’t know how to cope with mortgage payments and the debts I had no matter how big or small. I rang debt change as I wasn’t sleeping and couldn't cope. Before the end of the telephone consultation I knew I had done the right thing. I wasn’t made to feel inadequate because of the situation I was in. They sorted everything. I didn’t have to make phone calls to my creditors, they did it all. I now pay an affordable amount every month and receive statements and I’m kept up to date with everything they do to help me. I would advise anyone having a difficult time with debt to call for assistance. Reviewed on: 8th July 2023

Super friendly super easy

I took on a lot of debt after splitting from my ex Just one call to step change was all it took Everything was sorted It was quick easy and the staff where mega friendly, knowledgeable and efficient I already recommended them to a mate and will do so in the future Reviewed on: 8th July 2023

Excellent team

I think the service they offer really does help when you are in your darkest moments. I never thought I would be able to be financially free again but now there is light at the end of the tunnel. They make the process easy and not awkward. I did everything online and now make one payment to them for my DMP and I will be debt free in 30 months. I cannot thank them enough and would highly recommend to others. Reviewed on: 8th July 2023

The Stepchange service is brilliant!!

I have found Stepchange to be very helpful at a time when my stress levels were through the roof. Being able to talk to someone about my debts has been brilliant and the online service is excellent too. I recently changed my debt plan online and did it incorrectly. I panicked and changed it again. With most companies, this would cause confusion and a long-winded process to go through but Stepchange were on it straight away and to my relief, the payments were adjusted correctly, to my. I didn't even have to phone them!! Excellent : ) Reviewed on: 8th July 2023

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