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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

So helpful

I have been helped no end, I don’t know what I would have done without their support amazing company and amazing staff. Reviewed on: 22nd July 2021

Proffessional approachable and very knowledgeable

Alway speak to highly trained staff Reviewed on: 22nd July 2021

What a great organisation

StepChange are a very needed organisation who provide a fantastic service for the people who need their service. They cover the everything that someone who is in difficulty needs and must have helped: saved a lot of people who don’t know where to turn. Their service need recognising and need to be publicised more to the public by the media and government. Well done StepChange a great organisation Reviewed on: 22nd July 2021

Saved my life

No judgement ethics makes it easy to choose StrpChange. Reviewed on: 22nd July 2021

Lifesavers

Helped me so much through a very difficult time Reviewed on: 22nd July 2021

Outstanding help

The company is very helpful, often in times of great stress and worry and they take the time to explain everything thoroughly, without ever being patronising. Reviewed on: 22nd July 2021

Support

They supported me throughout my debt payments and didn’t make me feel ashamed of getting into debt in the first place I can’t thank them enough Reviewed on: 22nd July 2021

Fantastic,

Changed my life, took the worry of debt away and allowed me to better manage the debts. Reviewed on: 22nd July 2021

Understanding personal problems

Since I've contacted Stepchange they have always given support and great advice. Also dealt promptly with any changes in circumstances Reviewed on: 22nd July 2021

saved my sanity, saved my life

Step Change has been a constant source of support through very difficult times. Reviewed on: 22nd July 2021

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