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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Helpful

Always there for your when needed the most Reviewed on: 5th August 2021

Amazing, supportive, make it easy.

Have recommended step change to everyone I know who is struggling financially. The tools are easy to use and the customer service is excellent, friendly, reassuring and extremely helpful with no judgement. Any changes or concerns they are quick to help you sort out. They deal with everything for you making what could be difficult situations/conversations easy. Since finding step change a weight has been lifted and I feel I can breath again. Thank you so much stepchange. Reviewed on: 5th August 2021

Excellent effort to help me and keeping calm down. I'm glad to contact with Stepchange. I'm much happy and l can see my forward, future.

I was having hard time to pay my bill. I couldn't work, because l was think to much about it. After l contact with Stepchange all change. They are very helpful and explain to me all. So lm now on my paying and l can see my future. Reviewed on: 5th August 2021

Friendly, professional and just brilliant at their job!

I honestly cannot speak highly enough of this company. So helpful and very easy to talk to. Thank you Stepchange for being excellent at what you do. Reviewed on: 5th August 2021

Fantastic support

This company has been incredibly supportive and has given me wonderful support and advice Reviewed on: 5th August 2021

Fantastic non judgemental

Very nervous at first but so glad I did they helped me with everything and so happy I contacted them Reviewed on: 5th August 2021

Amazing

Helped my finances and in turn helped my mental health. I have been struggling for years and was terrified to call, but there was no judgment and just super helpful people Reviewed on: 5th August 2021

Very helpful service

Very apprehensive about making contact, they where very helpful and professional. Reviewed on: 5th August 2021

Excellent service

Staff are sympathic and dont judge you. Come to an agreement which is comfortable and stop the worries of being in debt and hassle of creditors Reviewed on: 5th August 2021

Superb!

They're helpful and friendly. You simply can't go wrong engaging with them. Reviewed on: 5th August 2021

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