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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Very confidence inspiring

I was really stressed when I got into debt. After talking to the people at stepchange a huge weight was lifted off my shoulders. Any problems I’ve had since I know I can phone them and they will try and help me out and reassure me. Reviewed on: 22nd July 2021

Are you Really Helpful

I thank they winner’s Charity And Deserve. Reviewed on: 22nd July 2021

Made my life stress free

From the beginning most helpful Reviewed on: 22nd July 2021

Great service

Really helpful comes with free of cost Reviewed on: 22nd July 2021

Dose not make me feel like a failure

Always make you feel at ease and treat you with care Reviewed on: 22nd July 2021

A1 service

So helpful from my first phone call took massive weight of my shoulders and still helping me Reviewed on: 22nd July 2021

EXCELLENT

Absolute excellent management company,always so helpful and always treat you like an individual 10/10 Reviewed on: 22nd July 2021

Stress Free

Took the stress out of paying my bills Reviewed on: 22nd July 2021

Amazing customer service

An absolutely amazing customer service every time. They are definitely looking after their customers!! Great, Great service…. Reviewed on: 22nd July 2021

Great staff

From the 1st phone call I had with one of the team, my state of mind changed to relaxed as they dealt with everything. It was a huge relief speaking to them. Absolutely great people Reviewed on: 22nd July 2021

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