Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

No more sleepless nights

This company came to my rescue when I was at my lowest point, I had sleepless nights not knowing how to make payments due to my partner losing his job, they took me through step by step even through the mountain of letters from people who I owed money to, I am now on an amount I can manage and feel good about myself Reviewed on: 22nd July 2021

Helped me

In alot of debt after partner died Reviewed on: 22nd July 2021

Fantastic help and very understanding and supportive

Step Change rescued me from rock bottom when my business failed through factors outside my control. I have never been in debt in my life but they talked me through everything and over the past 6 years every single person I have spoken to has been so helpful, supportive, understanding and knowledgeable. I cannot fault them. Reviewed on: 22nd July 2021

RE: A life saver

Step Change has been fantastic is helping me to deal with my debts and their help and assistance is second to none Reviewed on: 22nd July 2021

Saved my life

I have no more words than the title, I’m not sure I’d still be here if it wasn’t for these guys Reviewed on: 22nd July 2021

Excellent

Was at rock bottom, after talking to them it was like a weight lifted of my shoulders. Reviewed on: 22nd July 2021

Great.

They are very helpful and understanding would recommend Reviewed on: 22nd July 2021

Excellent service

The staff are very helpful and always willing to direct you in the right way. Service is brilliant always go the extra miles. I have great confidence in them Reviewed on: 22nd July 2021

Dmp plan

Stepchange helped me set up a dmp with my creditors and I can't fault them at all. Everything involved in setting up my dmp was stress free and quick, they are always quick to respond if i have queries and so helpfull and put me at ease. They really have changed my life around and getting in touch with them when I did was the best thing I could have ever done. Reviewed on: 22nd July 2021

Life saving

Step Change supported me at my lowest ebb - I couldn't see a way out of the amount of debt I was in. But one phone call later and things started to change for the better, and they have continued to support me along this journey. Thank you! Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt collection
from Ayom Debt Recovery 1.47 from 87 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub