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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Best decision I made

Without step change I wouldn’t of known what to do, they made the whole process easy and stress free, I am almost debt free with their help and support. Reviewed on: 22nd July 2021

Understanding and helpful

Very professional and always willing to help and take away stress. Explain things in layman’s terms. Reviewed on: 22nd July 2021

Excellent charity

This charity has changed my life. Reviewed on: 22nd July 2021

Supportive

Step change were empathetic and very supportive in helping me get back on track. They answered my questions Reviewed on: 22nd July 2021

Very helpful, understanding & reassuring

Debt can creep up on everyone & take control over your life Reviewed on: 22nd July 2021

Highly recommend

Had great help and never regrett it and proper communication and go out of their way to help I really recommend it to anyone struggling financially Reviewed on: 22nd July 2021

Helped me turn things around

Brilliant from day one contacting stepchange helped me get control before debts got anymore out of hand ,treated with courtesy and respect made not to feel bad , Reviewed on: 22nd July 2021

Amazing

Helped me so much and made my daily life less stressful! Reviewed on: 22nd July 2021

Great service

Really helped me when I was in a difficult financial position and now with their help I no longer have those sleepless nights! Reviewed on: 22nd July 2021

Fantastic people

I can’t thank them enough they are doing an amazing job taking away all your stress and anxiety in one phone call. Reviewed on: 22nd July 2021

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