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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Helped us immensely, can't recommend enough

Our debt had got to a point where it wasn't manageable. Getting in touch with Stepchange was the best thing we did. Easy to sort out and set up an affordable payment plan. I was so stressed and worried about the debts and how it was going to get sorted. Stepchange took it on and took away the stress and worry from me too. Myself and my husband can't thank you all enough. We have had a 4 1/2 year plan (affordable and has gone quick) and now only have 1 more payment left! Again, thank you so much. Reviewed on: 22nd July 2021

Peace of mind

From the moment I first contacted Step Change the put my mind at ease and talked me through everything I had concerns about. Help when you need it and they work away quietly in the background when you don't. Reviewed on: 22nd July 2021

Professional

Friendly, quick, professional and helpful Reviewed on: 22nd July 2021

Problems can be solved

From despair to peace of mind very simply helpful staff and great attitude e Excellent service. Reviewed on: 22nd July 2021

Excellent!

Very helpful and they have helped me be less stressed about my debt Reviewed on: 22nd July 2021

Brilliant

Absolutely brilliant have taken all pressure off of me …I can breathe again Reviewed on: 22nd July 2021

Excellent

They take the world off your shoulders Reviewed on: 22nd July 2021

Helped me by taking away the stress

I wish I'd gone to them sooner I was drowning in debt step change have helped relive the stress and shown me a way out of my debts Reviewed on: 22nd July 2021

Saviours

They have been amazing right from the very 1st phone call to them. Helping me all the way until I'm finally debt free. Reviewed on: 22nd July 2021

Very good

Getting me out of debt and taking back control... Reviewed on: 22nd July 2021

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