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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Life savers

They have saved us from bankruptcy and the stress of overwhelming debt spiralling out of control. Reviewed on: 22nd July 2021

No sleepless nights

After speaking to an advisor I felt like a dark cloud had gone away, wish I contacted them earlier Reviewed on: 22nd July 2021

Saved my Life

I was close to doing something very stupid due to my debts, caused to my unexpected ill health. Stepchange helped me sort out a budget I could afford and, 6 years later, we are months away from, being debt free. THANK YOU SO MUCH Reviewed on: 22nd July 2021

Brilliant

I was in a very bad place over 3 years ago if it was step change I don't know where I would be today thanks you very much Reviewed on: 22nd July 2021

Professional, caring and knowledgable

Professional, caring and knowledgable Reviewed on: 22nd July 2021

Excellent

Stepchange have helped me change my life. It’s the best thing I have ever done, They reassured me right from the start, don’t have much reason to contact them because everything runs smooth but on the odd occasion that I have they have been so helpful. I feel so much better knowing that I’m now in control and my debt is reducing. I can’t thank stepchange enough, keep up the good work. Reviewed on: 22nd July 2021

Good understanding people help you with all your debt problems

Helped to make my life alot less stressful Reviewed on: 22nd July 2021

Utterly customer focused

Has changed my life for the better. Customer focused entirely. Reviewed on: 22nd July 2021

So thankfull

Saved my life. (I don't want to go into any more details but without Stepchange, I doubt I'd be here.) Reviewed on: 22nd July 2021

Superstars

They helped me when nobody else was interested, and still are. Reviewed on: 22nd July 2021

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