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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Absolutely amazing from start to finish puts your mi...

Absolutely amazing from start to finish puts your mind at rest Reviewed on: 27th May 2026

Forever Grateful

So grateful, the support from the team was incredible, no judgements just support. Help every step of the way, initial phone call, to help sorting creditors and debt managing plan, along with reviews and additional questions throughout my experience most importantly not being fightened every time the post came or the door knocking and eventually being able to sleep knowing everything was in hanc.. Highly recommend I've now completed my journey and will be forever grateful.My advice face up to your demons and pick up the phone, call Step Change. Reviewed on: 27th May 2026

Great help, very knowledgeable, patient and professi...

Great help, very knowledgeable, patient and professional. I was talk through step by step and constantly re assured Reviewed on: 27th May 2026

Very helpful, professional and knowledgeable.

Very helpful, professional and knowledgeable. Don’t make you feel bad at all. Reviewed on: 27th May 2026

Financial Saviours

I was in a really dark place with addiction and they helped me sort the financial situation which in turn allowed me to concentrate on recovery Reviewed on: 27th May 2026

Peace of mind

Although managing the debt is still difficult, having someone take charge and organise the payments has taken away the sleepless nights. Reviewed on: 27th May 2026

Need Better Support for Disabled People

It was a very rocky start, very frustrating and extremely stressful on top of an already awful situation. I am disabled, phone calls are physically and mentally challenging for me. StepChange is very limited when it comes to accommodating disabilities, but also just acknowledging them. When submitting my budget it took multiple weeks to get through because someone kept flagging the low amount budgeted for food. Having no income and a disability that means you can’t cook or wash up really does limit what you can eat. I was put in a position where I had to explain that multiple times and only when I submitted a formal complaint did my case progress. Months had passed and this caused further stress as my debt then passed hands, further delays. However, once the ball finally got rolling and a plan set up, it was a much better experience. Dealing with the Settlements team was a breeze, they were more accommodating to my disability. I do recommend StepChange however it’s my opinion that further support needs to be considered for disabled customers, especially as they are at a significantly higher risk. Reviewed on: 27th May 2026

A great organisation

Stephanie helped us when we were under a great deal of pressure due to debt. They sorted our repayments to suit our budge Reviewed on: 27th May 2026

Customer service review

I have been with step change for a couple of years now, cannot fault anything, whenever I have needed to speak to anyone they have always been helpful, considerate and very helpful Reviewed on: 27th May 2026

Check them first

Found it very helpful, helps to clear debts over agreed time space with peace of mind. Reviewed on: 27th May 2026

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