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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

At a time when I needed help & non judgmental advice...

At a time when I needed help & non judgmental advice I found you, thank you for the guidance, top service given, helped me when I needed it the most Reviewed on: 27th May 2026

My journey

In a dark place when I first contacted step change, feel much better now and will be debt free in jan 28. Helped me form a realistic budget at the start and steadily increased it year by year! Reviewed on: 27th May 2026

It's made a big difference to me and my credit score...

It's made a big difference to me and my credit score paying one monthly amount is sp much better Reviewed on: 27th May 2026

Should of done this alo g time ago.

Very easy to deal with the app,everything on the website site explains what to do and the process. Reviewed on: 27th May 2026

Very good service .

Very good service . Easy to use website. Reviewed on: 27th May 2026

Stepchange lifted all the stress off me.

A big weight lifted once Stepchange did all the work writing to all my debters to arrange repayments l could afford. An even bigger plus is it's a completely FREE service. Reviewed on: 27th May 2026

Debts after a bereavment

After the death of my husband, I was left with debts I could no longer pay. I have always been a good payer so this was worrying. I contacted Step Change and they were brilliant. They set up an affordable plan for me to continue paying my debts, which gave me peace of mind. I will be debt free in a few months. Thank you step change! Reviewed on: 27th May 2026

Have made my life so much easier

Have made my life so much easier Reviewed on: 27th May 2026

When I’m worry about my debt the help me straight wa...

When I’m worry about my debt the help me straight way when I contact them Reviewed on: 27th May 2026

Everything was so easy to set up from start to finis...

Everything was so easy to set up from start to finish and I was guided all the way through it. I would certainly recommend step change Reviewed on: 27th May 2026

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