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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18120 reviews)

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4.92

Based on 18,120 reviews, last reviewed 28th May 2026

163350% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff have been so helpful in sorting out my fin... The staff have been so helpful in sorting out my financial problems after a failed marriage and having to find accommodation and herringbone debt. The... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18120)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

So relieved

When i finally plucked up the courage to call, Stepchange took all of my anxiety away, made me realise it wasn't my fault (huge relief) and that there was a way out and that I wasn't the only one and nothing to be ashamed of. I still struggle with these things but I feel so much better now and the worry is a MILLION times less. Thank you SO much Stepchange. Reviewed on: 12th August 2022

Understanding and compassion

Patient and understanding made me feel better about my aweful and distraught situation Reviewed on: 12th August 2022

First class debt help and advice.

Help and advice with patience and professionalism. Reviewed on: 12th August 2022

A light in the dark.

Stepchange gave us hope when we thought we had lost everything. Reviewed on: 12th August 2022

Stress free debt help

I was so stressed out when I had to leave my job for a family emergency which ended up lasting for a few years. Stepchange made my life bearable by making my debt repayments affordable thank you Reviewed on: 12th August 2022

The best help you can get !

Having Stepchange help me through debt management has been the best thing I have done. After years of paying extortionate interest on cards and not seeing a way out I reached out to Stepchange. Their staff are understanding, companionate, and most of all reassuring. Feeling very embarrassed to be in the situation I was they removed any stigma or embarrassment attached to being in debt crisis. Without Stepchange I don’t know how I would have coped moving forward. Now I have a future thanks to Stepchange. Reviewed on: 12th August 2022

Non judgemental

Very friendly and helpful in difficult times. Reviewed on: 12th August 2022

They are so kind and professional, you come off the phone or email to them and your feel like your not alone and that is really important.

They are truly special people, you never feel judged, you come away feeling so much better and that you can manage this and you have a team behind you. Reviewed on: 12th August 2022

Great debt service

So.far if has all.round good with stepchange,who has been managing my debts and i no longer received any debt letters.Amazing work Reviewed on: 12th August 2022

life saver

have given me the best advice at a very stressful time Reviewed on: 12th August 2022

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