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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18315 reviews)

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4.92

Based on 18,315 reviews, last reviewed 28th May 2026

172700% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It's been amazing every one has been so helpful the... It's been amazing every one has been so helpful the experience is so good people listen and explain each step of the way Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18315)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Debt management plan

Very friendly and professional advice, efficient timely wise. Reviewed on: 17th August 2022

saved my sanity

with out the support from stepchange i do not know where i would be today Reviewed on: 16th August 2022

Life saver

Life was so unbareable before i was introduced to Step Change they gave me some life back it doesnt bare thinking about Reviewed on: 16th August 2022

Step Change experience

I have been with Step Change for a while now and they have been SO much help. They are patient, understanding and supportive, and the guidance they give you is terrifically helpful. Reviewed on: 16th August 2022

Came to my rescue

I’ve been struggling for a while with my finances. I’m not able to work because of my health, I was advised to get in touch with Stepchange and I’m so thankful I did. They helped me with a debt repayment plan and breathing space . Reviewed on: 15th August 2022

Kind extremely helpful through out the process

They helped me through my debt problems and where understanding helpful they made me feel like I mattered and that they would be there for me I needed that kind of reassurance and help I will recommend them to whoever needs help as they are the best Reviewed on: 15th August 2022

I have been with Step Change for over 12years and I them helpful in everyday, listening to all my debt problems and always willing to listen and to help in every way they can.

My experience with step change I feel very confident speaking to the advisors, they very polite and trustworthy. Reviewed on: 14th August 2022

Best Debt Management

Stepchange made it easy to enter a DMP without any problems at all Reviewed on: 14th August 2022

Brilliant organisation

Step Change were so helpful in helping sort out a payment plan for my debts which took away the stress I'd been dealing with. So efficient and professional it is impressive. Reviewed on: 14th August 2022

Step Change couldn't have been more helpful or understanding of my predicament!

I got into trouble with bank overdrafts and overspending on store cards etc. A friend was kind enough to contact SC on my behalf to see what I needed to do. They have been so attentive to my situation and always efficiently at the other end of the phone. Thankfully I'm well on my way to being hopefully solvent. Many thanks SC, you save lives and people's self respect and dignity. So deserved to achieve this award. Many thanks. Reviewed on: 14th August 2022

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