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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

First class help

I couldn’t be more grateful for StepChange’s help in a very complex debt situation- they listened, understood and helped put a debt management plan in place with my mum’s bank. Really first rate service and a continuity while sorting it all out. Reviewed on: 7th July 2023

Really helpful team

Helped me to feel a lot more secure in my payments to creditors. Always quick to answer their phones and really friendly when you speak to them Reviewed on: 7th July 2023

Saved me

I was literally in a very bad way, emotionally and financially, my mental health was the worst it could be and my debts were out of control. I finally had to face into my problem and call Stepchange. I was embarrassed at how I had let my life and finances get out of control. The call was easy, no judging. It takes a bit of time to get it all sorted, lots of letters but after a couple of weeks I felt in control for the first time in two years. It’s going to take me very long time to clear my debt but at least I have an affordable plan. Everyone I have dealt with has been understanding. It’s a really horrible feeling but Stepchange have pretty much saved my life. Reviewed on: 7th July 2023

Outstanding service

They’re no fuss easy to understand help and advice made tackling my debt solution far less stressful and manageable going forward. They took care of everything Reviewed on: 7th July 2023

Debt

Excellent service. All agents polite and courteous. Reviewed on: 7th July 2023

Fantastic charity

I contacted step change because I was struggling financially, they were extremely helpful and made me feel at ease. They helped me to set up a plan to repay my debts. I don't think I could of done this without the help from the staff at step change. Reviewed on: 7th July 2023

Peace of mind

I was very sceptical about using a debt management company but I was in such a bad way financially that I needed to take action. Stepchange was recommended to me through one of the companies to whom I owed a debt. They offered different solutions for my circumstances and provided me with the tools to help me through and now I am in a plan that is helping me sort my debts and hopefully one day I'll be debt free. Applying through Stepchange was easy and straight forward and gave me such peace of mind, which I hadn't had in a long time. I wouldn't hesitate in recommending them to anyone. Reviewed on: 7th July 2023

Excellent communication and solutions

I am on DM and the process leading to the agreement was smooth and easy to follow and to correct with their help.And I have recommended it to a friend. Reviewed on: 7th July 2023

Fantastic company

Step change have gone above and beyond to help me and my partner with debt management. the staff are always on hand to help. Originally felt too embarrassed to get in touch however the team soon put at ease. It’s been a relief getting the advice, support and for that we are truly great full. Reviewed on: 7th July 2023

Friend

I would suggest step change to a friend with no hesitation Reviewed on: 7th July 2023

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