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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Understanding

The staff is understanding and helpful. Reviewed on: 27th July 2021

Superb professional service!

Friendly,consoling,non judgemental,excellent and invaluable just when needed. Reviewed on: 27th July 2021

Changed my life

After many years of making minimum payment on credit cards, never making a whole in the debt and suffering years of worry and sleepless nights. I contacted them, they were so helpful and didn't make me feel ashamed. I just wish I had swallowed my pride years ago, I would probably have been debt free by now. Anyone out there who is really struggling with debt, contact them now, they are life changers. Reviewed on: 27th July 2021

Life saving

They are always very friendly and helpful when ever I ring up to query or advice and very understanding because of the predicament you are in couldn’t recommend them enough Reviewed on: 27th July 2021

The help i needed at the time i needed it

step change helped when i needed it the most, with help at every step of the process Reviewed on: 27th July 2021

Amazing help and service

Step change were there for me when I hit rock bottom. Simple to use, friendly, great service, very helpful and above all life-changing. My only regret is that I didn't find this help years before. Reviewed on: 27th July 2021

Excellent from Start to Finish.

From the very first day of my involvement with Step Change I have experienced nothing but the very best standards of communication, understanding and professional advice from a very pleasant, knowledgeable and efficient team of people, to all of whom one can only say a big thank you. Reviewed on: 27th July 2021

Understanding, professional

Has taken away a lot of the hassle and stress of managing my outstanding debts and enabled me to “breathe” more comfortably and live a more natural existence whilst still servicing my creditors. Reviewed on: 27th July 2021

Excellent plan of action to help solve my debts/finances

I got into financial difficulties due to illness and personal circumstances a few years ago.I contacted Stepchange Debt Charity who were very caring,extremely helpful and professional in sorting an affordable repayment plan. Also,most importantly giving me peace of mind and reassurance. Reviewed on: 27th July 2021

stepchange

They were very good and we are glad they were able to help us Reviewed on: 27th July 2021

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