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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Step change for real

What can I say ,after making contact with step change and the keeping in touch and obeying the guide lines the organisation I believe his caring and works closely with you and you feel comfortable and confident they have your trun interest in mind and are very approachable to discuss and help in every way when organising a bugget which will be affordable. Reviewed on: 27th May 2026

Very helpful, easy to talk to and understanding when...

Very helpful, easy to talk to and understanding when I got upset about my money problems. Reviewed on: 27th May 2026

Excellent service

When your financial status is grinding you down these are the lovely people that step up to help you like they did with me and my family Reviewed on: 27th May 2026

Stepchange have helped me a lot during my difficult...

Stepchange have helped me a lot during my difficult times, I really appreciate their help even when I'm struggling to make payments on time sometimes. Reviewed on: 27th May 2026

Really good excellent service thank you

Really good excellent service thank you Reviewed on: 27th May 2026

Highly recommended

I have used it personally highly recommended, it really works. Reviewed on: 27th May 2026

Such good understanding customer service!

Such good understanding customer service! Have never felt judged when called and have always put me at ease. Reviewed on: 27th May 2026

Very friendly and get thing's sorted quickly

Very friendly and get thing's sorted quickly Reviewed on: 27th May 2026

Every time I ring for advice they are really helpful.

Every time I ring for advice they are really helpful. I feel supported at that vulnerable time in my life Reviewed on: 27th May 2026

Stepchange - Highly recommendef

Very empathetic , understanding and helpful Reviewed on: 27th May 2026

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