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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Caring, Impartial and trustworthy

My Wife and I have found our dealings with Step Change to be extremely clear and easy to understand. They helped remove the feeling of pressure and helped us to choose a path we feel is right for us which we believe also gives the best outcome for our creditors. Reviewed on: 7th July 2023

Excellent online service

Following financial advice, I went online to set up a debt management program. It was excellent, each stage was simple to follow and to get through, No hassle, everything was explained in each step. Fantastic, follow up communication. Really took the stress out of the process. Thank you Reviewed on: 7th July 2023

Super supportive help

Step change help me not only manage my debts but also help me save and have a plan for the future. Reviewed on: 7th July 2023

Very happy customer overall of services provided

Very happy indeed, as the service is a charitable good cause helping people like me on low income. This allows me to take responsibility for my debts and financial management. In order to be in a better financial position now and present future. The services provided by StepChange is outstanding with the debt tools and online free services are excellent Reviewed on: 7th July 2023

Supportive

I didn't think anyone would understand or listen to my financial woe, the representatives were helpful and knowledgeable. All information provided was clear and the advice given pointed me in the right direction. My plan has been setup and I am little less worried about drowning in debt. Reviewed on: 7th July 2023

Great advice saved me financially from a lot of heartache

Saved me in so many ways I didn’t know which way to turn financially a real lifesaver Reviewed on: 7th July 2023

Great company

Really helped when I was in a bad place. Took all the pressure of my shoulders. Would recommend to anyone Reviewed on: 7th July 2023

Patient staff

Stepchange were absolutely brilliant with me. I had clear information and advice. They took my stress away. Reviewed on: 7th July 2023

Brilliant help

Step change has sorted my debts into manageable chunks. They are so kind to talk too, never judgemental & so helpful. I would advise anyone to call them Reviewed on: 7th July 2023

StepChange...

...were there for me, didn't judge me, helped me. They sorted out the financial pickle I was in and gave me my peace of mind back. Reviewed on: 7th July 2023

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