Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

View other StepChange products

4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Faultless service!

I can’t begin to explain to anyone that’s never experienced debt worry how much time and sleepless nights are spent not knowing which way to turn and feeling as though you’re literally drowning in a sea of debt. That’s where Step change offer a beacon of light that gets brighter and brighter throughout the process. The hardest part was to actually ask for help but without judgement and nothing but empathy and understanding Step change guide you through solutions until you reach a plan that is manageable for your circumstances and give you the tools to stick to your debt free goals. I can’t honestly thank them enough for giving me my life back and freeing up much needed head space to stop worrying and proactively fix the problem. Thank you!I’m on track and staying afloat…⛵️☀️ Reviewed on: 7th July 2023

Amazing life savers

Just when you think it could all come to an end, there is a voice at the other end of phone willing to help you, no judgment just sincere support guidance and help. Thank you step change you helped when no one else wanted too or could… thank you Reviewed on: 7th July 2023

Good service

Step change made a big difference to my life. I was stressing about money and debt. They have helped me to sort out my debt and make monthly payments. I would recommend them. Reviewed on: 7th July 2023

Life changing!

I reached out to Step Change when my debts snowballed out of control and I couldn’t see a way out. I did everything online and it was so straightforward. I felt instant relief that there was help available. I called and spoke to someone when I had an unexpected bill and they were so helpful and kind. I am so grateful Step Change exists! Reviewed on: 7th July 2023

Are you feeling like you are drowning in debt let step change help

Step change have given me high quality debt advice and support with the ever increasing cost of living step change have been the lighthouse in the storm they are good people who want to help and are willing and able to help you. When I reached out to step change I almost got trapped in a difficult financial situation step change helped me by giving me impartial advice and the tools to help. Thank you for everything you do Reviewed on: 7th July 2023

solved my worries

very uncertain about going through my finances but step change took away all my worries and i was able to sleep for the first time in months Reviewed on: 7th July 2023

Fantastic supportive charity

I was in real trouble and StepChange rescued me. Absolute life savers. Very professional kind patient staff. Great website. Brilliant communication. Took the pressure off of me and gave me my life back. Reviewed on: 7th July 2023

Truly honourable

This company should be proud of their purpose, COVID has left so many individuals in financial hardship, Step Change are truly there to help, thank you so much for making my life more manageable x Reviewed on: 7th July 2023

So helpful

I recently approached Step Change and they were so helpful and professional. Did not make me feel uncomfortable and were non-judgmental. They were able to help and I am at the start of getting my finances sorted. Reviewed on: 7th July 2023

So reassuring fabulous company!!

To say Step change changed my life would be an understatement!! Absolutely fabulous company and an even more fabulous team of people! The team have been so reassuring and understanding even when it was a pretty dark time for me. Easy structure once my debt management plan was up and running and I can keep track of exactly where I am with my repayments. I really couldn't recommend them enough, they have helped and taught me such a lot regarding my finances. Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 68 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub