Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17570 reviews)

View other StepChange products

4.92

Based on 17,570 reviews, last reviewed 27th May 2026

137050% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A great service Always ready to offer help when need it. A great service. Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17570)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Brilliant

Made me sleep easier and always there to discuss problems. Reviewed on: 4th September 2021

Stressless

I can confirm that, since I started with stepchange, I have more control of my debts and less stress in day to day life Reviewed on: 4th September 2021

Professional to the end

I was rock bottom with spiralling debts and couldn’t see a way out. Stepchange stepped in and I’ve repaid more than £100k and my husband and I have just got a credit score of 999 each. Thankyou Stepchange Reviewed on: 4th September 2021

Excellent Service

Prepared to listen & non judgmental Administration first class todate no mistakes & a prompt service. Reviewed on: 4th September 2021

Helpful and reassuring

Great company that have helped my family and I immensely Reviewed on: 4th September 2021

Really made me feel comfortable and gave great advise

Every one I have spoken too really was friendly and understanding Reviewed on: 4th September 2021

They are brilliant

I was in terrible debt and didn’t know what to do and I’m so grateful to them for helping me Reviewed on: 4th September 2021

Life changing support

Step change supported me and my family when there seemed to be no way out of the financial situation we were stuck in. The support was consistently first class throughout the 7 year period. Reviewed on: 4th September 2021

Very very helpful

My advisors have gone all out with their help. Reviewed on: 4th September 2021

Great service

Great service. No problems. Always sort problems out if needed. Reviewed on: 4th September 2021

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub