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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

StepChange helped ne sort all my debts out, it's a l...

StepChange helped ne sort all my debts out, it's a long process but they are super helpful. Reviewed on: 27th May 2026

It’s ok, I don’t see much improvement in my debts th...

It’s ok, I don’t see much improvement in my debts though. It’s just a way of getting things sorted by professional standards. Would recommend for anyone to use them Reviewed on: 27th May 2026

Very helpful great service helped me to put a plan t...

Very helpful great service helped me to put a plan together that works and will get me out of debt Reviewed on: 27th May 2026

Stepchange literally saved my life, I was spiralling...

Stepchange literally saved my life, I was spiralling into debt, from loans and credit cards, the banks offer you more and more and you think it is helping paying off 1 with another but it isn't. Stepchange helped stop all that with a much lower monthly payment. Reviewed on: 27th May 2026

Leaving life again

I feel very supported. I was having so much anxiety about my Deb. Now I can sleep and trying to leave my life . I can’t thank you enough Reviewed on: 27th May 2026

A Lifeline When You Need It Most

StepChange are non-judgemental, supportive, and genuinely listen. They quickly help relieve the stress of debt letters, phone calls, and constant worry. They’re fair when assessing affordable repayments while ensuring you still have enough to live on. I would highly recommend them to anyone struggling with debt. Reviewed on: 27th May 2026

Stepchange were very helpful with information and a...

Stepchange were very helpful with information and advice on setting up my budget and plan so that one day I willI be debt free. Reviewed on: 27th May 2026

Excellent help and Guidance

very good informative and understanding help Reviewed on: 27th May 2026

Absolutely brilliant,

Absolutely brilliant, wish I knew about them before. If you are having money problems then these are the people to go to. . Reviewed on: 27th May 2026

Step change is a REAL CHANGE

Once you get past the "Form fill process, the after care is fantastic and a relief Reviewed on: 27th May 2026

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