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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Amazing organisation

They have helped over the years, without bias or judgment, to help me get back on track and have taught me healthier spending habits. I couldn't have done it without them! Reviewed on: 24th July 2021

Excellent

Excellent help and understanding of a difficult situation Reviewed on: 24th July 2021

Gave me peace of mind

Great communication and advice, gave me peace of mind when I was struggling to find help with my situation , always friendly and never judging, helped me find a solution and carry on with my life in a dark period Reviewed on: 24th July 2021

Excellent

I was so worried when I first contacted step change, but they put me at ease and put me a plan in place, I an so grateful Reviewed on: 24th July 2021

Professional but Caring

I have found Step change right from the beginning of my long road out of debt to be both understanding,professional but most importantly giving me Sound advice with regards to my situation... Reviewed on: 24th July 2021

Great Service

Reduces anxiety and worry. Quickly gets you ball on track Reviewed on: 24th July 2021

Fantastic service

Step change have been a life saver. They have made it possible for me to keep my house and livelihood, by managing my debt and not letting me sink into poverty, and all my assets swallowed up by extortionate interest rates Reviewed on: 24th July 2021

Review

Best company. I was struggling with my debts and the company have helped me out massively Reviewed on: 24th July 2021

positive

very supportive took a lot of pressure off me easy to talk to Reviewed on: 24th July 2021

How To Pay Off Your Creditors Without Complications

Stepchange came to the fore when it comes to being in debt They made agreements with creditors for you to not pay interest on your debt and gave you the ability to pay off your debt in a manageable and efficient way. Reviewed on: 24th July 2021

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StepChange: Debt advice reviews

102600% increase in 5 star reviews

900% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (16848)

Steps to mindful financial management

Amazing organisation

Excellent

Gave me peace of mind

Excellent

Professional but Caring

Great Service

Fantastic service

Review

positive

How To Pay Off Your Creditors Without Complications

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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