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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18087 reviews)

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4.92

Based on 18,087 reviews, last reviewed 28th May 2026

161900% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was worried about my increasing debt but step chan... I was worried about my increasing debt but step change made me feel at ease and offered great advice Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18087)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Excellent service

Always helpful with advice and support. Reviewed on: 4th September 2021

Brilliant and caring

They helped me get on track with my disbanded and I was in a pretty dark place. I never felt judged and they took the time to go through the application with me. Reviewed on: 4th September 2021

Step Change helped me turn my financial nightmare around.

I was massively in debt that was dragging me down. Step change allowed me to take a grip on things, and to lift the pressure that was crushing me. Reviewed on: 4th September 2021

Help when you need it most.

If you have debt problems Stepchsnge are the people to help you out and they are recognised by most lenders. Reviewed on: 4th September 2021

Life Saver

I wouldn't of known where to turn without StepChange! It's free, extremely helpful and trustworthy. Thankyou! Reviewed on: 4th September 2021

Helpful, kind, efficient.

I turned to Stepchange when I was diagnosed with metastatic cancer and could no longer work. My income was hugely cut and I could no longer keep up with card payments etc. They were incredible, kind, understanding and within a few weeks they had set up a DMP for me which I’ve managed to stick to for four years. I’m regularly updated with how much money I still owe and receive advice on financial matters. I wouldn’t hesitate to recommend Stepchange to anyone in debt. Reviewed on: 4th September 2021

Sympathetic and encouraging

I was not made to feel a failure or incompetent at any time. They were patient and understanding of my situation. Advice given freely and very helpful. Reviewed on: 4th September 2021

Step change

Very good company, highly recommended Reviewed on: 4th September 2021

Helpful staff

Stepchange we’re brilliant. Totally compassionate, and helpful. Reviewed on: 4th September 2021

Excellent Company

They helped me tremendously and I am now debt free. Reviewed on: 4th September 2021

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