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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Amazingly helpful and vital service

Always efficient and helpful, advisers are extremely polite. Reviewed on: 13th August 2022

Financial help and reassurance

A very knowledgeable and reassuring team at the end of the phone who don’t rush you they listen. The online information and support is also easy to follow. I find the news letters and articles very interesting and informative. Choosing stepchange has changed my life and that might sound extreme but it’s true the day I made that’s first call reduced my stress and worry. Would totally recommend Reviewed on: 13th August 2022

What a relief!!

My husband and I had built up a large debt and were struggling with repayments. Our credit card listed Stepchange to try and help us . What a relief -no judgement , no criticism just help and advice and an affordable plan to repay it. Reviewed on: 13th August 2022

Fantastic

Turned the light on when I was in the darkest of places. Reviewed on: 13th August 2022

Really professional

Help me go through with it Very helpful Reviewed on: 13th August 2022

Absolutely Fantastic

I have been with step change for a number of years, without these people my life would not be good, they have taken a great weight off my shoulders by helping me. They are all absolutely wonderful, curtious take time to listen to you . The advice they give you is outstanding without any doubt. I would most definitely recommend step change to anyone who needs help professionally. Reviewed on: 13th August 2022

Definitely saved my life

Very efficient and understanding Reviewed on: 13th August 2022

They are all so helpful & listen to our problems.

I have been helped by Step Change for many years. In my current situation they never judge me. I would advise anyone to contact them if they are struggling. Reviewed on: 13th August 2022

Fantastic debt support

Step Change are amazing. They have really helped us with our debts, and reduced stress levels. Reviewed on: 13th August 2022

Life changing

Step change give me back control of my finances and helped me start living my life again Reviewed on: 13th August 2022

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