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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Great Stepchange team

When I first contacted them, I was a little skeptical; I wasn't expecting such a service. It wasn't easy, but with their help, I'm paying back what I owe. They helped me so much, and I still remember the conversation I had with the operator. It was a fantastic experience; they don't judge you, and they work with you to find the right solution. Reviewed on: 27th May 2026

Very helpful, excellent service.

Very helpful, excellent service. Overall good experience Reviewed on: 27th May 2026

Great experience

I was overwhelmed and anxious about my debt before contacting StepChange, but reaching out to them was one of the best decisions I’ve made. They treated me with kindness and respect, listened without judgement, and helped me create a plan I could actually stick to. For the first time in a long while, I feel hopeful about my finances again. I’m genuinely grateful for all their help and support. Reviewed on: 27th May 2026

exellent

Stepchange has helped me with my debt management plan and they have been brilliant Reviewed on: 27th May 2026

Excellent experience with step change.

Excellent experience with step change. Great service and every colleague I spoke to were a big help. Superb. Reviewed on: 27th May 2026

I had money worries because of illness and step chan...

I had money worries because of illness and step change help me very personal service and very helpful thank you Reviewed on: 27th May 2026

Need help, it's here for you..

They were their for me throughout the process. Not only have they helped me, but thousands more. So if your stuck and need help and re direction find the phone number and call. The way this country have over priced everything and still going up in cost, people need help from the stress and strain that's been put on them. Reviewed on: 27th May 2026

Excellent

Although it felt very daunting making the initial call to StepChange, they were all so very nice, careing and not judgemental at all! The care and compassion they showed was nothing short of being exceptional! Reviewed on: 27th May 2026

Always very helpful, polite and very understanding,...

Always very helpful, polite and very understanding, I don't regret getting in touch. The advice and help they gave us was amazing Reviewed on: 27th May 2026

Great service super easy

i have been a customer for a long time now and they have helped me immensly to finally get back on track when i was in a real mess finacially Reviewed on: 27th May 2026

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