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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16853 reviews)

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4.92

Based on 16,853 reviews, last reviewed 27th May 2026

102800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing help Could not wish for anything better.Sorted out all my problems. Took all the stress and anxiety away..Never had to speak to creditors Step Change did e... Read more Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16853)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Excellent Customer Service

After my business folded and left me in debt I didn't know what to do. Sleepless Nights and stress was terrible, someone told me about Step Change and gave me there number. I felt so embarrassed about my situation but the advisor I spoke to soon put my mind to rest, I have a plan in place and they have always helped me when I have needed help. Always there to listen and give you confidence that you need in these dark times. I am so grateful to them. Reviewed on: 23rd July 2021

Very grateful for their help

Everything was made easy because of the help given Reviewed on: 23rd July 2021

Saved me from losing everything

Step change help me through a very dark time when I thought I would lose everything but they help me work it out and put my life back on track it’s took 6 years but I have 1 month left in some ways I will be sad not to be contacted by them and more so thank you and hope you win you deserve it good luck George Reviewed on: 23rd July 2021

Great company to help if you are struggling with debt

I have been with this company for a while and I really recommend them. You'll get help and advice on all matters to do with money and debt as well as being placed on a Debt Management Plan if need be. Overall a great experience. Reviewed on: 23rd July 2021

Awesome service

Being in debt is personally soul destroying and step change have really helped in a non judgemental way taking care to try and resolve my issues which they have succesfully done Can't thank this brilliant company / charity enough Reviewed on: 23rd July 2021

Thanks

Always find them very helpful And good listeners Reviewed on: 23rd July 2021

Stepchange would take your worries away. I got my peace of mind by repaying my debts through stepchange

I am really happy sychologically; mentally and physically happy since I have my DMP with Stepchange. I am forever grateful for giving me peace of mind. Reviewed on: 23rd July 2021

Excellent service.

Excellent service. Friendly team. Clear advice and support . Reviewed on: 23rd July 2021

A truly amazing service. !!!

An amazing organisation, that really helped me get my life back on track. Thank you so much Stepchange x Reviewed on: 23rd July 2021

very helpful and caring

stepchange has been a godsend. guided me through my debt problems.they are always here if you need further help. Reviewed on: 23rd July 2021

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