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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16850 reviews)

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4.92

Based on 16,850 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16850)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

The saviour

At the start of the process I thought me and my family would lose our house, but with the help and guidance things got better to the point were we are now only 6 months away from finishes a 10 year plan! Reviewed on: 23rd July 2021

Outstanding

Your support, advice and help were outstanding and helped me regain control of not only my finances but my life. Reviewed on: 23rd July 2021

Superb service

Would be lost in a sea of debts without them Reviewed on: 23rd July 2021

Dept help Irequired

Stepchange have been very helpful with my dept, and would highly recommend them. Reviewed on: 23rd July 2021

Excellent service

Amazing and brilliant customer oriented service with empathy Reviewed on: 23rd July 2021

They supported me through it all!

Step Change are the most understanding, supportive and non judgemental people in the world. They are empathetic and understand what you need and what you don't need when you are at your most vulnerable. Don't get me wrong, they don't sugar-coat it, but at the same time, being realistic and supportive is their superpowers. Thanks for all thatbyou have done to get me and my family through this. Goodness knows where we would be without you. Keep up the good work. You don't just need Awards, you need medals! Reviewed on: 23rd July 2021

Helped me back from the brink.

StepChange have helped me so much especially after a divorce and then being made redundant. I would not have managed to survive without their help and support. I'm still using them now but my debts are gradually disappearing and my mental health has improved dramatically. I wish I could thank every person who has helped me from StepChange personally. Reviewed on: 23rd July 2021

The savoir in a crisis

IT was the best decision in my live to a dark time to involve stepchange. They helped me to see the light in a tunnel, as I almost gave up. This organization and its people provide the honest and genuine supported I needed. Thank you for all your commitment for help Reviewed on: 23rd July 2021

excellent fit

step change helped me manage my debts due to covid and being made redundant without their guidance and support not sure what would have happened to me and my family. Reviewed on: 23rd July 2021

Very helpful

Guided me through my options. And found the right plan for me to get my debts sorted. Reviewed on: 23rd July 2021

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