Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

I can breath again

I simply felt like we were drowning. Due to illness I could no longer work full time and my husband started to care for me more & more meaning he also couldn't work full time. Step Change make us feel like we can breath again plus they don't charge a fee or take a percentage. Reviewed on: 13th August 2022

great service and knowledge

Very good help and support at a very difficult time. Reviewed on: 13th August 2022

Excellent

Absolutely outstanding don’t know what I would have done without you so much pressure taken off me thank team Reviewed on: 13th August 2022

Excellent! DPM

So satisfaction!! The stuff are approachable, so proffessional, kind hearted soft spoken, very good in listener in our complaint,and problem..give us lots of confident and since Step Change holfing my dept case those creditors stop harrassi g me verbally thru phone and by letters. Now i smiled again and happy. Reviewed on: 13th August 2022

Easy to manage

DMP was easy to set up and adjust as go along. Reviewed on: 13th August 2022

How to deal with unexpected debt

This company have the edge on dealing with debt that comes out of the blue, in fact debt of any kind is explored in detail, and the options that surround your particular circumstances, how to proceed in a certain situation is explained in detail. Reviewed on: 13th August 2022

Amazing

Very helpful and go the extra mile to make sure you understand your options.. Reviewed on: 12th August 2022

SAVED MY LIFE

I was desperate, my first time in debt and this company changed my life. I am no longer worried or anxious which has helped my many health conditions. Really deserve this award for the help they give to many people Reviewed on: 12th August 2022

Help my Debt through nearly ten years with change life.

My experience with Step Change is get a tailored action plan to help me tackle debt- use the service free online today. Free advice and practical solutions to help get my finances. Reviewed on: 12th August 2022

Able to breathe again

I suffer from bipolar so my debt was occurred due to this.it spiralled out of control. It got so bleak that I didn’t know where to turn . I heard about stepchange from one of my creditors and that one phone call changed my life . I can’t thank them enough for everything they have done to set the ball in motion , setting up affordable realistic payment plans where I have more than £10 a week for essential things like bills & food . The best part is they are friendly , non judgmental and at the end of the phone whenever you need them . They truly saved me . Reviewed on: 12th August 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub