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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Step Change

Stopped me having sleepless nights. Reviewed on: 23rd July 2021

DMP

I got all the answers I asked and staff are really helpful Reviewed on: 23rd July 2021

Customer service excellence

Always had great customer service from Step Change, really nice people to deal with, and the advice from them is always very good, I would recommend them to anyone. Reviewed on: 23rd July 2021

Undeniably champions brilliant service

Step change changed my life from not knowing which way to turn since contacting them it was felt at ease from the start 100%. Support and was back on the road of controll with in 48 hours I recommend step change they will change your life Reviewed on: 23rd July 2021

Anyone can count on Stepchange .

Stepchange made my life easier when I was in a very difficult circumstances Reviewed on: 23rd July 2021

Amazing

Absolutely brilliant service organised my dmp for years when I fell on hard times very helpful staff and so reassuring couldn't thank them enough Reviewed on: 23rd July 2021

Nobody does it Better!

Give them the facts and they do the rest./ Reviewed on: 23rd July 2021

Help given when help was needed

We got into difficulty when we lost an income and when my husband passed away before Christmas Stepchange went over and beyond to help me in my hour of need. There was no pressure from them and for that I am most grateful. Reviewed on: 23rd July 2021

Very helpfull

I manage my debts with peace of mind with step change Reviewed on: 23rd July 2021

Stepchange

Excellent depth management service. When I had difficulty paying my payment stepchange helped me without making you feel guilty, they always understood you. Reviewed on: 23rd July 2021

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