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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Help when I needed it

I was really struggling to pay my bills after my wife of 34 years left me, I cudnt sleep after contacting stepchange they were so helpful and put my mind at ease, had best nights sleep for months after talking to them. Reviewed on: 23rd July 2021

Brilliant

I was struggling with debts and unsure what to do after speaking with them and getting a dmp I finally feel like I am getting somewhere and not sinking with a burden Reviewed on: 23rd July 2021

Sorted out my debts

Stepchange helped me sort my debts and pay back what I could afford taking the stress and worry away Reviewed on: 23rd July 2021

Amir

Very helpful in my bad time.great friendly staff. Reviewed on: 23rd July 2021

Confidence, reliable and trustworthy company

I have lost control of my financial from the start of the Pandemic in 2020. I tried to speak with some companies on how to manage this situation. Clearly, StepChange was the most reliable, confident, and helpful on guide me through the potential solutions. I am follow my DMP monthly and it really help me to bring my finances under control once again. Reviewed on: 23rd July 2021

Total relief from fear, shame and despair

From the very first phone enquiry I was treated with respect and kindness, which has continued over the years. They set up my DMP leaving me able to sleep at night after such a long frightening time of not knowing where to turn to. I am now coming towards the end of my DMP and cannot thank StepChange enough for helping me through the most difficult time in my life....they have been brilliant! Reviewed on: 23rd July 2021

ms

treated kindly with professional care and unrstanding through out my experience and on going as of now Reviewed on: 23rd July 2021

I can sleep at night

They have helped me to solve all my debt issues. Guiding me all the way to the end and now I can sleep at night again and am back in control. Reviewed on: 23rd July 2021

Relief

I was very unwell, struggling with debts, had nowhere to turn too, finally i found stepchange, RELIEF, i found real help from people who understood what i was going through. I make sure i stick to my plan, stepchange do the rest. Thank you. Reviewed on: 23rd July 2021

Financial karma

This charity I cannot fault with advice which is second to none Reviewed on: 23rd July 2021

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