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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,851 reviews, last reviewed 26th May 2026
102700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026
Samia k's avatar
Samia k

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Life changer

5
Stepchange managed to save me from nights and days of worry. Fortunately I recognised my predicament fairly early on and contacting Stepchange was the best move I made. Quickly and efficiently they sorted out my debt problem without being judgemental, it was all done over the phone which suited me. I would recommend Stepchange to anyone who has a debt problem however large or small. I can now see the light at the end of the tunnel and could not have done it without their help and advice. Exceptional company. Reviewed on: 23rd July 2021
G Armstrong's avatar
G Armstrong

Massive help

5
Can't say anything but great things about them. The process is really easy and trouble free, they took the stress away from me. I fully recommend their help. Reviewed on: 23rd July 2021
Jamez's avatar
Jamez

Saved my life

5
Helped me unbelievably when my world was falling apart. Reviewed on: 23rd July 2021
Philip Sims's avatar
Philip Sims

Saved my life

5
Thanks to Stepchange, I have been able to pay nearly £13,500 worth of debt comfortably on my own. I was in a bad place with my debt back in 2016, now I have nearly penny every single penny back back the creditors! Thank you Stepchange! Reviewed on: 23rd July 2021
Nicola's avatar
Nicola

Helpful

5
Made me feel at ease and explained everything in detail very helpful Reviewed on: 23rd July 2021
Martine's avatar
Martine

Excellent

5
Excellent company would highly recommend to family and friends. Reviewed on: 23rd July 2021
Susan sharp's avatar
Susan sharp

Very helpful

5
Helped out of a bad situation , on. The road to recovery now Reviewed on: 23rd July 2021
Les Dyer's avatar
Les Dyer

Great charity to help others

5
I was in financial difficulty and one of my frieds advise me to speak to Step change back in 2011. Their charity name was different then. They guide me through my financials set up payment plan for me to pay so much to clear my debts. Staff are fantastic over the phone.. don't be afraid to ask their help.. Reviewed on: 23rd July 2021
Tolga Atalay's avatar
Tolga Atalay

Excellent service

5
Stepchange has been very helpful and services are excellent. 1st class service Reviewed on: 23rd July 2021
Susan's avatar
Susan

Helpful, peace of mind

5
Helpful, friendly advice and support which has help both me and my family tremendously. Highly recommended Reviewed on: 23rd July 2021
Mark Gallacher 's avatar
Mark Gallacher

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