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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,084 reviews, last reviewed 28th May 2026
161750% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Without the support of Step Change I don’t think I c... Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026
Catherine M's avatar
Catherine M

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18084)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Very good service

5
So much help..made me happy..saved my mental health Reviewed on: 4th September 2021
Paul Davies's avatar
Paul Davies

Always there to help

5
They saved me in a real moment of need. They have been very supportive in everything I needed. Thank you Reviewed on: 4th September 2021
Stefania Ripanti's avatar
Stefania Ripanti

Very helpful and informative.

5
Kind thoughtful and knowledgeable staff.Took a lot of stress out of my life. Which affected other things. Reviewed on: 4th September 2021
Will 's avatar
Will

Fantastic service

5
Fantastic service for any one in debt I would strongly advise them to use StepChange Reviewed on: 4th September 2021
Adrian Barker's avatar
Adrian Barker

Fantastic and friendly

5
Always happy to assist with and offer support. Been a tough year financially with the pandemic and they have dealt with all my queries Professionally abs with out judgment. Reviewed on: 4th September 2021
bmbarnett13@gmail.com's avatar
[email protected]

Understanding

5
When first phoned listen with no judgment, always helpful and understanding when spoken with . Let’s you take your time and decide what’s best for you . Reviewed on: 4th September 2021
Linda's avatar
Linda

Very good service

4
Helpful staff. You've helped me to get back on track. Thank you! Reviewed on: 4th September 2021
Paul Harris 's avatar
Paul Harris

Fantastic

5
Helped me massively, always friendly staff and always go through detail Reviewed on: 4th September 2021
tara_mcmahon@icloud.com's avatar
[email protected]

I'm glad I contacted StepChange

4
After struggling for years with trying to manage my credit accounts, I heard about StepChange Debt Charity and was so pleased they were able to support me with contacting my creditors and arranging affordable repayments. Now I'm no longer stressed about my finances. Reviewed on: 4th September 2021
Monica Matthews 's avatar
Monica Matthews

Good

5
Helped me be liosted with out them Reviewed on: 4th September 2021
Danial Garville's avatar
Danial Garville

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