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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Saved my life

Without step change I don't know what I would have done my debts where beoned my control I was loseing sleep with worry and on more than piont I thought about ending my life but step change have taken out the part off stress out off my life Reviewed on: 12th August 2022

Amazingly friendly

Since I started with them on a dmp in September 2020 they have been amazing and when you first contact them they help you to go through everything and the whole team are amazingly friendly I always highly recommend them to anyone Reviewed on: 12th August 2022

Really Supportive

I suffer from PTSD from my Army career and got into money problems. I phone StepChange and they have supported me through the 5 year process. They have shown empathy, support and are there to listen anytime you need them. The take all the stress and worries away so you have a better quality of life. My last payment is due at the beginning of November 2022. I couldn't thank them enough. Reviewed on: 12th August 2022

Great company

Stepchange are and have helped me sort my debts and helped with my anxiety a bit. Reviewed on: 12th August 2022

Invaluable belp

Efficient and friendly when unsure how to approach a problem they came up with the solution Reviewed on: 12th August 2022

Amazing

Ringing Stepchange was the best phone call I have ever made. They have helped me turn my life around and helped me to with advice to learn to live again and not be afraid of the postman coming, the phone ringing or answering a knock on the door. Thank you. Reviewed on: 12th August 2022

Literally a life belt in a sea of depression

Feeling suicidal and depressed after loosing my job and been out of work for 12 weeks I couldn’t keep up with my debt repayments. Step change helped me consolidate my repayments into a monthly affordable amount. I was at my lowest ebb, suicidal and could see no way out. They literally saved me Reviewed on: 12th August 2022

Excellent empathetic service

I was in a very bad and worrying situation after paying for an unexpected funeral and I could not see any way out of my distressing situation . However Step Change came in with such friendly help and service to complete a debt plan to manage within my budget. They were life savers to me. Reviewed on: 12th August 2022

DEBT

Peace of mind. Thankyou StepChange Reviewed on: 12th August 2022

Helping when you desperately need someone

Absolutely could not fault the help I received huge peace of mind after I made that initial call Reviewed on: 12th August 2022

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