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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16855 reviews)

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4.92

Based on 16,855 reviews, last reviewed 27th May 2026

102900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking control Having got myself into debt ,the realisation of this was very stressful. Getting in touch with Stepchange was the best thing I could have done. They h... Read more Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16855)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They was amazing and understanding to our circumstances

We used step change to assist us to clear our debts. They listened to our situation, suggested a route best for us, did all the leg work and understood when we had difficult times. Reviewed on: 23rd July 2021

Changed my life!

After becoming very anxious and scared about developing dept getting worse by the interest rates from creditors Step Change were very reassuring and created me a dmp that I could afford, they put an end to months of sleepless nights. Fantastic company. Reviewed on: 23rd July 2021

Very good svc takes pressure of u well done

Helped me to sort out my debts very good svc overall Reviewed on: 23rd July 2021

Always there for me

Never a problem when i am getting anxious always sort my problems out Reviewed on: 23rd July 2021

Stress free

Step change has taken away a huge amount of stress and worry from me I would recommend them to anyone Reviewed on: 23rd July 2021

Amazing help from Step Change

My experience with Step Change has been amazing from day 1. The staff there are really friendly and welcoming and make it hassle free to set up! Id advise anyone who is experiencing difficulties in debt to give them a try! Reviewed on: 23rd July 2021

Outstanding

Excellent customer service all round. Helpful staff and ease of answering any queries Reviewed on: 23rd July 2021

Wonderful

They have helped me so much. I couldn’t see away out. But they sorted everything for me. They really talk you through everything and nothing to much bother. And my mind is at ease. Before the stress was unbelievable. Now I can see away forward. Thankyou Reviewed on: 23rd July 2021

Simply Amazing

They explain everything simply and clearly, they put you at ease and are there beside you every step of the way Reviewed on: 23rd July 2021

They've Got Your Back

StepChange gave us the breathing space we needed, to plan our recovery from our finanacial challenges. We were no longer worried about answering letters from creditors and StepChange helped us formulate a budget that allowed us to function on a daily basis, whilst reducing our overall debts to others. We cannot begin to tell anyone how grateful we have been, having their support and advice. Reviewed on: 23rd July 2021

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