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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Words cannot describe how helpful Step Change are....

I was in a real pickle. Step Change were recommended to me, and I wish I'd spoken to them sooner. They are quick, super helpful, fuss-free - honestly, I could not recommend them more, they are life-savers. Reviewed on: 29th July 2022

Peac of mind

Step Change have helped give me peace of mind in dealing with my debts. They are very helpful and always there for advice when needed Reviewed on: 29th July 2022

They changed my life

I am a single mother of 2 and my life was a continual battle balancing books and work. I could not make ends meet and it was a very dark time. I should have called step change at least 2 years prior but was scared of being belittled as I was ashamed. I couldn’t have been more wrong. They listened didn’t judge and acted so fast. I am proud of myself now for making the call as I am 5 years in and only 2 more to go to be debt free. The people and the service is flexible , kind and realistic More to the point an emergency service and a life saver. Thank you with all my heart . Reviewed on: 29th July 2022

Recommend

Fantastic support, don't know what could be done without them. The lift a massive weight. Reviewed on: 29th July 2022

Provided help and reassurance when needed it most

Helped me get on top of my debts. Reviewed on: 29th July 2022

Life savers

Who to turn to when you have no one to turn to. Reviewed on: 29th July 2022

. Best company to help.

Very friendly, understanding, do not judge you, so helpful and explain everything so you understand. Would recommend them. Reviewed on: 29th July 2022

Life saver!

Straightforward no nonsense sorted! Reviewed on: 29th July 2022

A weight off your shoulders, with help from stepchange.

Helpful ,non judgemental,works out an affordable budget to repay your creditors, and takes the pressure off you having to deal with them. Reviewed on: 29th July 2022

Life changing support

Step Change helped me during a very difficult time of my life and supported me through sorting out my finances. I will be forever grateful for giving me hope and boost that I needed and having difficult conversations on my behalf. Reviewed on: 29th July 2022

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